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Danish Customer Support Specialist for Disney!

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Contract:

Full time

Experience:

None

Work from:

Greece, Belgium

Offer summary

Qualifications:

Native-level fluency in Danish (C2), Proficiency in English (C1), Strong communication and problem-solving skills, Basic technical skills with typing of 25 wpm, Previous customer support experience preferred.

Key responsabilities:

Provide outstanding customer service via phone, chat, and email
Assist customers with inquiries about Disney+ and related services
Guide customers in navigating streaming platforms
Escalate unresolved issues to specialized teams
Maintain high levels of customer satisfaction

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0 - 1 Employees

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Job description

Join Our Team in Athens!

Cross Border Talents is thrilled to present an exciting opportunity for a Danish-speaking Customer Support Specialist to join our Disney project in Athens, Greece.

As part of our team, you'll be working with one of the most beloved entertainment companies in the world, providing outstanding customer service to Disney fans and users.

Your Role as a Danish Customer Support Specialist:

Be the voice of Disney, representing a global leader in entertainment and storytelling.
Offer exceptional customer support through phone, chat, and email.
Assist customers with inquiries related to Disney+ subscriptions, account management, and general service issues.
Guide navigating Disney streaming platforms and managing profiles, passwords, and other account-related topics.
Escalate unresolved issues to specialized teams when necessary.
Maintain high levels of customer satisfaction by addressing concerns with empathy and efficiency.

What Were Looking For:

Native-level fluency in Danish (C2 level or higher).
Proficiency in English (C1 level).
Strong communication skills, with a focus on active listening and problem-solving.
Basic technical skills and a typing speed of at least 25 words per minute.
Previous experience in customer support or a related field is a plus.
Ability to work in rotating shifts in a dynamic environment.
A team player with a positive and flexible attitude.

What We Offer:

Comprehensive relocation support, including paid flight expenses and 30 days of hotel accommodation.
Help in securing long-term housing to suit your preferences.
A renewable 12-month contract.
Private health insurance and full health coverage.
Competitive salary with performance-based bonuses.
Standard working hours: 40 hours per week, 8 hours per day, 5 days a week.
Free Greek language courses to help you integrate and enjoy life in Athens.
No real estate agency fees.

If you're passionate about providing top-tier customer service and eager to work for an iconic brand like Disney, this is your chance!

Apply now by sending your CV to carmelo.paone@cbtalents.org.

Please Note: An EU Passport and date of birth is required.

Employment Type: Full-time