CX Data Consultant – (Remote)

CX Data Consultant

Remote - Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

This position will work with our clients to provide consultative input on the transition of data from their prior provider system into the Paycor system. Their primary focus is guiding Paycor clients through the data gathering and uploading process while also providing support to internal teams through the handling of data manipulation and imports. This position will also work with internal teams to analyze, design, enhance, recommend and develop timely data integration solutions.

Essential Duties And Responsibilities

• Responsible for Client Data Integration to the Paycor systems, including:
• Consulting with clients to discuss best method of obtaining necessary data and transferring data to the Paycor system. Process involves client interaction and communication. (Primary Responsibility)
• Extraction of data from various systems. Process involves client interaction and communication. This function can be technical and require extensive knowledge in custom report writing systems.
• Manipulation and import of extracted data from various systems
• Assist in the Renumber process or data integration process between one Paycor client and another
• Identify and problem solve towards identifying best means for importing data based on an ever-changing set of circumstances and system capabilities
• Case work to add/update additional data received from the client after the initial import
• 2nd drop imports of client data prior to product go live under expedited timelines
• Troubleshooting of set-up issues as needed
• Maintain excellent resolution time of request
• Proactively maintain positive relationships with peers within Shared Services and associates on Front End teams
• Protect organization's value by keeping information confidential.
• Continue to improve system knowledge through collaboration with peers, technical support and IT developers
• Provide communication and trend analysis of conversion issues and enhancements
• Work with managers to continually improve support process, including regular meetings to solicit feedback and assess performance
• Advise Developer team and management of product development issues arising from problems identified through data integration and conversion efforts
• Maintain and facilitate promotion of department-initiated software enhancements
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Maintain a working environment that is energized and consistently demonstrates the Paycor service commitment
• Collaborate with other Shared Services and Implementation teams to share best practices and process improvements
  

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

• Four-year degree or equivalent experience
• At least 1 year of Client Service experience, preferably business to business
• VBA experience preferred
• Excellent verbal and written communication skills
• Microsoft Office experience; strong Excel proficiency required (pivot tables, VLOOKUPs,etc.)
• Proactive, quick learner, willing to take ownership of assignments and see through to successful completion
• Ability to work with a high degree of accuracy with multiple data elements extracted from multiple data sources
• Possess strong organization and time management skills, must be able to prioritize tasks based on delivery dates, other milestones and perform well under deadline pressures
• Takes initiative and demonstrates a high degree of ownership and accountability
• Strong problem solving and analytical thinking skills
• High technical aptitude; ability to adapt to frequent system and tool updates
• Demonstrated drive to learn new skills, enhance and implement process efficiencies for the betterment of the client, team and Paycor.
  
  

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights Include

• A flexible virtual-first work philosophy
• An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
• 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
• Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
• Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
• Paid leave for birth parents, non-birth parents, elder caregivers, and military support
• Sabbatical opportunities for tenured Associates
• Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
• Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  
  

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $48,600-77,784. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

For more information about our total rewards, please visit www.mypaycorbenefits.com .

If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.