Microsoft Market Manager

The Microsoft Market Manager role is responsible for driving the overall operation of his/her retail stores through assisted sales, training and merchandising. The Market Manager ensures retail associates are equipped with the latest tools and information on Microsoft products/services through training. Overall, the Market Manager will conduct exciting and engaging demo/selling days while maintaining Microsoft brand standards through merchandising.

Responsibilities:

• Drive the sales of Windows, Office, Surface, & PC Accessories at key Microsoft retail stores
• Provide quality product demonstrations to consumers within key retail stores driving sales handoffs to the retailer associates. (Creating the best customer experience with Microsoft products and services)
• Deliver single and group Microsoft product trainings to retail associates
• Protect the Microsoft brand and ensure branded areas are set to standards through merchandising, stocking, pricing, cleaning, etc.
• Initiate and maintain business relationships at the retail and client level
• Build strong relationships with retail store leadership and associates
• Daily visit reporting through Microsoft’s reporting site (Each visit) along with social media visit recaps
• Training and leading a team of seasonal part-time reps within the market
• Other duties as assigned

Qualifications:

• ​​3 - 5 years’ experience in retail, retail operations, retail distribution, merchandising, sales, marketing or within a service organization preferred
• Consumer electronics or wireless experience is a plus
• Prefer Windows and Wireless Industry knowledge & experience
• Supervisory experience a plus
• Strong selling, presentation, and computer skills
• Previous account management experience preferred in a marketing environment
• Must have a valid driver’s license
• All employees that are required to use their personal vehicle for business purposes are required to provide Mosaic with evidence of insurance and agree in writing to keep this insurance current throughout employment.
• Visual Merchandising experience – Able to read and follow a planogram
• Training experience, one on one and in groups
• High School Diploma/GED