Offer summary
Qualifications:
4+ years in Customer Success or Account Management, Experience with enterprise customers, Comfortable managing accounts worth $100-250k ACV, Understanding of APIs and basic SQL knowledge.Key responsabilities:
- Onboard new customers and launch products
- Provide proactive customer support and address requests
- Facilitate resolutions for bug tickets and escalations
- Create and update documentation and resources
- Communicate proactively to strengthen client relationships