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Senior Operations Manager/Key Account Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Australia

Offer summary

Qualifications:

Approximately five years experience in leadership, Industry qualifications or equivalent experience, High level operational management skills, Strong understanding of financial processes.

Key responsabilities:

  • Foster an inclusive team culture
  • Define clear roles and expectations for the team
  • Provide training and development opportunities
  • Ensure compliance with laws and regulations
  • Prioritize health and safety in operations
ISS Facility Services Australia and New Zealand logo
ISS Facility Services Australia and New Zealand Large https://www.au.issworld.com/
10001 Employees
About ISS Facility Services Australia and New Zealand
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better. We believe in placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable – delivered to high standards by people who care. In line with our operations, we champion sustainable workplaces which means leveraging our in-depth knowledge and experience of how varied workplaces operate day-to-day, to plan for the big picture, and implement targeted change, at every level, from the ground up. A big part of this is ensuring our people benefit from strong welfare packages, training and support to build their skills base, and foster a culture of safety and belonging. From strategy through to operations, we partner with over 60,000 customers in 30+ countries to deliver places that work, think and give, and is served by 471,056 employees who connect people and places every single day. Founded in Copenhagen, Denmark in 1901, we have since grown to become one of the leading facilities management companies in the world. ISS' Head office in the Pacific is in Macquarie park, NSW.
See more ISS Facility Services Australia and New Zealand offers

Job description

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.


”Connecting People and Places to Make the World Work Better”.


About Us:

We are currently seeking a driven and experienced Senior Operations Manager/Key Account Manager to lead our Energy and Resources village services operations and support the team in driving quality outcomes for our clients. This role will be based at our Perth Office in Balcatta, with regular travel to our remote sites across regional Western Australia.


What You’ll Do:

  • Foster a Team Culture: Establish a strong, inclusive team culture that emphasises collaboration, respect, and continuous improvement.
  • Define Clear Roles & Expectations: Ensure every team member knows their role, responsibilities, and how their work contributes to the success of the contract.
  • Provide Training & Development: Ensure engagement in training programs that enhance your team's skills and knowledge related to their roles, the client's industry, and compliance requirements.
  • Stay Informed: Keep abreast of any changes in legislation that affect your operations.
  • Implement Compliance Measures: Ensure compliance with all relevant authorities and industrial relations legislation.
  • Document & Report: Ensure all compliance efforts are well documented, and reports are made as required by law or industry standards.
  • Leverage Technology: Use technology to streamline operations, enhance communication, and ensure compliance.
  • Build a Support Network: Engage with other leaders and managers who are responsible for similar contracts.
  • Prioritize Health & Safety: Make sure that health and safety are always top priorities in all operations.


What We’re Looking For:

  • Approximately five years’ experience in a senior leadership position.
  • Industry qualifications or equivalent experience.
  • Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders.
  • High level operational management skills.
  • Demonstrated experience in leading and managing complex projects that are strategic in nature.
  • Excellent organizational skills with demonstrated ability to execute projects on time and on budget.
  • Sound understanding of Financial/Budget knowledge and processes.
  • Strong interpersonal, communication, facilitation and presentation skills.
  • Demonstrated client liaison skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and with minimal supervision.
  • Enthusiasm and energy are essential to the successful delivery of this key role


Why Join Us?

  • Impact: Play a key role in shaping the future of our client site.
  • Growth: Opportunities for professional development and career advancement.
  • Competitive Compensation: A rewarding salary and comprehensive benefits package.
  • Culture: Be part of a forward-thinking, inclusive, and collaborative team.


If you are interested in this role, please apply now!


To apply for this role please click on the 'apply' link and complete the online application.


ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.


We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com


**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Business LiaisonOperations ManagementCompliance ManagementProject Management

Other Skills

  • Training And Development
  • Analytical Thinking
  • Leadership
  • Problem Solving
  • Financial Literacy
  • Verbal Communication Skills
  • Team Building
  • Organizational Skills
Are you interested?

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