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Consumer Services Representative (German & English) - Baby

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Poland

Offer summary

Qualifications:

Fluent in German and English (C1/B2), Good command of MS Word and Outlook, Ready to learn new tools and technologies, Detail-oriented with organizational skills, Previous experience in customer service is a plus.

Key responsabilities:

Respond professionally to consumer inquiries via various channels
Create and maintain consumer information and case management
Provide accurate product information to consumers
Document inquiries or complaints in designated systems
Seek solutions for unusual requests and queries

Newell Brands XLarge https://www.newellbrands.com/

10001 Employees

See more Newell Brands offers

Job description

Job title: Consumer Services Representative (German & English) - Baby

Location: Poznan, Poland

Reports to: Supervisor, Consumer Services

As a Consumer Services Representative you will speak with consumers who use Newell Brands’ products. Putting your foreign language skills into practice, you will answer inquiries regarding pre-sales and after-sales service.

Our portfolio of products is very diverse - from stationery to small household appliances.

You might have heard of some of our brands like Parker, Waterman, Contigo, NUK, or Crockpot.

Key Responsibilities

Respond to consumer’s queries through email, chat, phone, social media channels, reviews portal, e-commerce, and other online platforms in a professional, solution-oriented manner to ensure the outcome is consumer centric.
Create and maintain consumer information and case management to relay accurate information back to the business.
Uses knowledge of products to ensure accurate information is communicated to consumers.
Seeking solutions in case of unusual queries or requests
Document in designated systems (e.g., CRM /Consumer Relationship Management/, SAP and other) the information needed for resolving inquiry or complaint.

Don’t have experience in consumer service or with systems that we use?

No problem! You will learn that with us!

Minimum Requirements

Fluent German (C1/B2) and English (C1/B2) (spoken & written)
Good command of MS Word and Outlook
Outgoing with excellent communication skills (verbal & written) 
Empathy and openness for working with consumers

Preferred

Readiness to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.)
Organizational skills with ability to prioritize
Detail oriented
Positive attitude and great interpersonal skills, incl. rapport-building and listening
Previous experience in user support/helpdesk/customer service will be an asset.

We offer: 

Full-time employment contract
Customer Service and Product trainings as an integral part of your induction
Private healthcare
Pension plan (PPE) with company contribution of 3,5%
Life insurance
Hybrid working system; working hours – Monday to Friday, 8h between 9:00 and 17:00
LinkedIn online learning with 17,000 courses to choose from 
Polish/German/English language classes
Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
Partly financed Multisport Card or cinema tickets
Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
Employee Referral Program
Garaged parking for bicycles in the same building
Expectant Parents Gift
Additional projects for those hungry for knowledge and development

Are you interested?

If so, please click on “Apply Now” on this site and upload your CV in English.

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant/ If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.