Offer summary
Qualifications:
Bachelor’s degree in Computer Science, IT, or Engineering, Minimum 3 years of service desk experience, Familiarity with IBM OS400 and OpenShift administration.Key responsabilities:
- Provide training and mentorship to service desk staff
- Develop and maintain service desk procedures
- Offer technical support for various systems
- Manage user accounts and monitor system performance
- Handle incident management and provide customer service