Adoption Change Management Consultant - Remote

Adoption Change Management Consultant

Location: Lexington, KY

Employment Type: Full-Time

About KiZAN

We make technology personal!

KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections.

Here at KiZAN, we are one team, we support each other, and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration.

KiZAN Technologies is seeking an experienced Adoption and Change Management Consultant to join our team. This role will be responsible for leading the adoption and implementation of organizational changes, delivering training programs, and developing effective change management plans. The ideal candidate will have expertise in adoption and change management, with a proven track record of successfully implementing large-scale changes in complex environments. Qualified candidates will also have strong communication skills, enjoying working with a team of talented individuals and commitment to success. This role requires has leadership skills and someone able to thrive in a fast paced, rapidly changing environment.

Responsibilities:

KiZAN Technologies is committed to the success of our customers and is passionate about maximizing the value of our technical service offerings by driving end user adoption via individual, group and organizational change management services. We measure our success based on the adoption of the cloud services we implement and our continued engagement with our customers.

As an Adoption and Change Management (ACM) Consultant, you will be participating in the successful rollout and enablement of Microsoft cloud services in conjunction with our technical delivery teams. As an integral part of a delivery team, you will be responsible for defining and driving the adoption strategies for our customers as they transform their modern collaboration capabilities and onboard their business users.

If you are passionate about ACM and enjoy helping organizations adopt the newest technologies that transform how their workforce collaborates and engage their business goals, we would like to hear from you. Generally, you will be part of a team consisting of technical resources and a project manager. Experience with a defined change management methodology is desired. You will be expected to bring your passion for managing change as you are trained to develop and implement comprehensive change management plans that lead to sustained adoption of our technologies.

Key Responsibilities:

• Adoption and Change Management: Lead organizational change initiatives to achieve business objectives, ensuring minimal disruption to employees and customers.
• Change Management Planning: Develop comprehensive change management plans for large-scale projects, including Microsoft 365 workloads, to ensure successful adoption and utilization of new technologies.
• Training Program Development: Design and deliver training programs to support the implementation of organizational changes, focusing on end-user adoption and effective use of new systems and processes.
• Stakeholder Engagement: Build strong relationships with key stakeholders across the organization, including business leaders, IT teams, and subject matter experts, to ensure collaboration and buy-in throughout the change management process.
• Metrics and Evaluation: Establish metrics to measure the success of adoption and change initiatives, analyze data to identify areas for improvement, and provide recommendations to enhance future change management efforts.
  
  
  

Nice-to-Have Credentials:

• ProSci certification in Change Management or a related field
• Experience with Agile methodologies and frameworks (e.g., Scrum, Kanban)
• Microsoft Certifications: Microsoft Certified Trainer (MCT) or other relevant certifications that demonstrate deep understanding of M365 and Azure workloads.
  
  
  

Minimum Requirements:

• Equivalent work experience or Bachelor's degree..
• At least 3 years of professional experience in change management, business management consulting, organizational change, program management, or related field expertise.
• Prosci certification preferred
• Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises.
• A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus.
• Familiarity with Microsoft 365 Copilot and Modern Work solutions is a plus
  
  
  

Skills and Abilities:

• Excellent communication skills, strong organizational skills and attention to detail are essential.
• Ability to work independently/self-reliant and show initiative with minimum supervision
• Ability to quickly learn new technology and apply to appropriate business situations
• Ability to balance team and individual responsibilities
• A true team player with commitment to success
• Ability to work under pressure and meet strict time deadlines
• Ability to listen effectively and seek clarification
• Speaks clearly and persuasively in both negative and positive situations
• React well under pressure
• Accept responsibility for own actions
• Approach others in a tactful manner
• Follow through on commitments
• Contribute to building a positive team spirit
• Exhibit objectivity and openness to others’ views
• Provide and welcome feedback
• Put success of team above own interests
• Treat others with respect and consideration regardless of status
  
  
  

EEO/AA Employer