Information Technology Help Desk

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

We are seeking an IT Help Desk Analyst to provide first and second-level support to healthcare employees and patients. This role requires strong customer service, technical expertise, and a desire to help others. The position includes one weekend shift per week. This position is full time / long term / W2.

Key Responsibilities:

• Client Support: Handle incoming calls, provide first-level support, and document troubleshooting steps.
• Issue Resolution: Address clinical and technical inquiries via phone, email, and other channels. Escalate issues as needed.
• Knowledge Sharing: Contribute to the Clinical Knowledge Base to enhance user support.
• Problem-Solving: Provide accurate solutions to ensure user productivity.
• Learning: Stay updated on clinical and technical product offerings and support policies.
• Project Participation: Engage in projects to improve the resolution center’s efficiency and assist with clinical product-related issues.
• Clinical Workflow Support: Support clinicians with EMR systems like Epic, Cerner, and Allscripts, from patient admission to discharge.

Qualifications:

• Basic technical troubleshooting skills and knowledge of Citrix, VPN, and ITSM tools.
• Strong communication, multitasking, and organizational skills.
• High technical aptitude and PC literacy.
• Ability to work independently and as part of a team.
• Minimum 18 months of experience in a Service Desk Analyst role.

Schedule: Availability for one weekend shift per week is required. Full-time, Part-ime & Split shift schedules are available

Shifts: Day, Afternoon & Night

This role offers an excellent opportunity for those interested in gaining valuable experience in both IT and healthcare, with potential for career growth within the clinical and technical support fields.

Benefits:

At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings.

Diversity & Inclusion:

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.