Senior Microsoft Consultant
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The Senior Consultant assists the Lead or Principal Consultant during customer projects. The Senior Consultant may have day-to-day contact between WWT and the customer for any services project. Senior Consultants participate in all aspects of customer-facing services projects of varying size and complexity that will often include the development of project deliverables (examples include white papers, plans, strategies, designs, assessments, and business case analyses).
The Senior Consultant, at times, may be assigned as a leader in some projects and, as such, will be “Two in the Box” as part of WWTs approach to driving successful project outcomes. Projects and the development of project deliverables (examples include white papers, plans, strategies, designs, assessments, and business case analyses).
DUTIES AND RESPONSIBILITIES
Solutions / Technical Leadership Role:
- The Senior Consultant understands all client scopes and objectives. They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors.
- The Senior Consultant will partner with the PMO counterpart to resolve Risks and Issues upon identification.
- The Senior Consultant is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT.
- The Senior Consultant holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer.
- The Senior Consultant will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is being delivered as we define by “One Voice.”
The Senior Consultant will manage their respective project as if it were their own stand-alone business and deliver a service that matches WWTs expectations, focusing on profitability and professionalism.
DUTIES AND RESPONSIBILITIES
Primary:
- Primary contact between WWT and customer from beginning to end of a project, ensuring the team meets the customer's needs.
- Demonstrated ability to carry out consulting activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations.
- Advanced communication skills, including business/technical writing and presentations.
- Advanced ability to present in-depth technical solutions.
- Self-motivation with the ability to motivate and energize a project team.
- Drive to exceed customer and project goals.
- Demonstrate ability to work successfully at all customer levels, from C-level executives to end users.
- Positive customer service attitude.
- Drive additional profitable growth within the accounts.
- Develop relationships throughout the customer's organization to source new business.
- Responsible for the delivery of project work, ongoing quality of the work, ensuring standards and delivery methodologies are being followed and appropriate resources are available to meet the current and future demands of the project.
- Participate with Sales during the sales process through Project Scoping Workshops (PSWs), presentations, solutions, and the Scope of Works development.
- Provide the bridge between Sales and Professional Services as new opportunities are closed.
- Proven track record of customer focus, including the ability to foster long-term client relationships;
- Ability to successfully manage partner and vendor resources.
- Personnel management experience.
- Willing to travel 50-75% of the time.
- Proactively detects technical deficiencies and develops practical, workable solutions to problems.
- Takes full responsibility for the overall execution and delivery of critical tasks or projects.
Collaboration & Leadership
- Conveys the WWT vision in accurate and relevant terms that others can identify with, helping others see how things will improve.
- Stays focused on department and WWT strategic priorities and allocates their time and resources accordingly.
- Proactively seek ways to expand technical knowledge.
- Possesses professional maturity and presence.
- Proficient in the aspects of project launch and closure.
- Ability to act as a technical expert.
- Good technical, problem-solving, and communication skills.
- Maintain current knowledge of industry trends and tools to provide best-practice insight and best-in-class recommendations to management.
- Ensure that all components and their usage are consistent and in compliance with all applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines.
EDUCATIONAL/EXPERIENCE REQUIREMENTS
A Senior Consultant must have a bachelor's degree in an appropriate technical, business, or management discipline or equivalent, proven industry experience. An advanced degree is preferred. Other requirements include the following.
Minimum
- Minimum five (5) years of industry experience in enterprise IT management, technology consulting, advisory, or professional services.
- 5+ years experience as a Consultant or equivalent experience.
Preferred:
- Experience with organizing cross, Digital Workspace, domain solutions in support of mergers, acquisitions, and enterprise transformations.
- Ability to determine client’s business objectives as a priority and mapping supporting technologies to those objectives, brokering associated executive communications accordingly.
- Must have a functional understanding of core Digital Workspace technologies to include:
- M365 workloads
- VDI
- Unified endpoint management
- EUC management platforms
- Unified communications
- Licensing assessment, persona mapping, asset management, and ROI consulting and analysis experience is highly beneficial.
- The ability to evaluate large amounts of data to identify similarities between persona groups, trends, abnormalities, etc. is helpful.
- Thorough understanding of Microsoft practice area, key technology partners, and market trends.
- Experience in Leading large Enterprise Migrations/Consolidation of Active Directory, Exchange, SharePoint, One Drive for Business and Teams
- Experience in leading conversations around Mobile Device Management and the various platforms on the market. (Strong focus on Intune, JAMF and Workspace One)
- Advanced client-facing skills, including analyzing complex problems and influencing and negotiating with clients and facilitating Workshops across multiple technical domains.
- Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals With Disabilities
Preferred locations: MO, FL, NC, TX, AZ, IL, MA, VA, AL, LA, GA, MN, OH, MI, WI, IA, SC
