Solutions Delivery Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Position Overview:

As a Solutions Delivery Manager, you will oversee the delivery of Solution projects and services, ensuring they meet client expectations and align with organizational goals. Solution Delivery Managers will oversee multiple engagements and/or workstreams of large-scale programs. They manage senior level client relationships, end-to-end delivery and financial management. They will lead a team of solution consultants, manage project portfolios, and drive continuous improvement in service delivery. Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks. This position manages people. Travel up to 50% of the time.

Essential Functions:

• Ensure all contract deliverables are met within the timelines specified in the Statement of Work.
• Responsible for customer engagement as the primary point of contact for the customer during project execution.
• Collaborate with the customer to define project success criteria and clearly communicate those goals to the team. Review progress toward those goals on a regular basis by determining specific metrics that the team should gather and report. Hold teams accountable for achieving goals.
• Ensure that project risks are identified, tracked, and communicated with the customer on a regular basis. Where possible, implement mitigation strategies. Escalate risks to leadership as appropriate if there are indications that targets will not be reached. Coordinate dependencies and assess risks across multi-team engagements (if applicable).
• Serve as a liaison between the delivery team and support teams. Remove roadblocks for the team as needed.