Client Services Executive

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 13 years in a row!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today! We are looking for a Client Services Executive to join our Federal Civilian Sales Team.

Why should you join the Federal Civilian Sales Team?

As a Client Services Executive you will be a part of WWT sales efforts with our Federal Civilian Agencies. Armed with the expertise of our sales engineering team, you'll build and nurture relationships with our customer leaders, identify gaps within the customers technical environment and deliver state of the art solutions in areas such as Infrastructure Services, Strategic Resourcing, and Consulting Services. With our Advanced Technology Center and Platform (https://www.wwt.com/atc) at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers.

What will you be doing?

The Client Services Executive will grow WWT's services business by leading the services sales process in assigned accounts, including building client and partner relationships, identifying and creating business opportunities, and closing business to exceed sales targets. Secondary responsibilities include scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

Candidates must have demonstrated individual business leadership abilities with proven track record of success in the following areas:

• Leading the sales process across our diverse services portfolio
• Providing thought leadership when applying methodologies and managing architectural project elements
• Designing and delivering innovative solutions from concept through implementation in a complex environment
• Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts at executive level through individual team member of both business and technical disciplines.
• Collaborating and leading services sales teams responsible for writing and presenting proposals to the Federal Government.
• Strong Federal government contracting experience and understanding of sales cycle.
  
  

Responsibilities:

• Use a consultative approach to solve clients' business challenges through technology, with the goal of delivering business outcomes through WWT services.
• Create and identify services opportunities in assigned accounts.
• Build a pipeline of services opportunities that meet or exceed thresholds.
• Attain or exceed sales targets for services profitability and revenue.
• Serve as the single point of contact for sales of services in assigned accounts.
• Establish and develop strong business relationships with assigned clients and WWT's services partners.
• Conduct requirements gathering and scoping sessions with clients and WWT stakeholders. Develop thorough and accurate proposals and statements of work with some support from other team members.
• Structure complex deals, including negotiating terms of agreements with Primes/Partners
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology, and approach.
• Lead the creation of work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Develop and present proposals and statements of work that are accurate, detailed, and contractually protect WWT from "scope creep", cost overruns, and other risks.
• Upon award of an engagement, work with internal teams to ensure that the engagement is set up accurately. Work with service delivery teams to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.
• Actively participate in customer-facing project/program kickoffs managed by project/program managers to explain and clarify the agreed upon objectives, scope, and deliverables for the engagement.
• Understand the structure and operation of WWT's service delivery organizations and incorporate lessons learned into future engagements.
• Conduct difficult, customer-facing discussions to address and resolve significant scope changes.
• Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
• Develop Services Strategies for assigned agencies to achieve targets
• Travel is anticipated at 40% depending on assigned accounts
  
  

QUALIFICATIONS:

• BS, BA, or Master's degree
• Minimum 8-10 years of related experience defining and delivering large scale professional services engagements
• Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
• Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
• Strong written and verbal communication skills
• Travel is on a consistent basis, anticipated at 25%-50% depending on assigned accounts/regions, primarily within the US
  
  

Want to learn more about our Public Sector team? Check us out on our platform: https://www.wwt.com/public-sector

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program