Contract Support Officer

Application Deadline: 4 October 2024

Department: GTM

Location: London / remote

Description

Checkit's Commercial Operations team play a vital role in our growth ambitions, and directly contribute to the overall success of the company by working directly with existing customers on renewals and upgrade requests, and by helping our Sales teams to win business by supporting on bids, tenders, pricing and quotations. We are responsible for managing a portfolio of over 500 contracts across 350 customers, generating additional revenue year-on-year from existing customer contracts. We further support our growing Sales team by tracking sales and marketing performance against business goals.

Reporting to the Commercial Operations Manager, this new role will be custodian of the more complex, high value contracts which break from our standard defined Terms of Service. You will be the main point of contact for both internal and external contract queries for both existing and future contracts, whilst also supporting growth through the coordination of new RFx and framework led opportunities. You'll focus on generating additional value from our customers whilst also ensuring contractual compliance.

We're looking for someone with experience of managing contracts, quotations and renewals, ideally with some experience of Salesforce, with a strong understanding of the contract lifecycle. This is a great opportunity to work in a fast-growth, technology led business with clients across multiple different market sectors in both the UK and North America.

What You'll Be Doing

• Supporting the management of 500+ contracts in the private and public healthcare, hospitality, food and retail industries, with a specific focus on customers with non-standard terms.
• Maintaining a database of contracts ensuring easy accessibility of core and varied terms.
• Responding to internal and external contract queries in a timely manner via telephone, email and MS Teams meetings.
• Collating and presenting information on SLA performance, KPIs and customer MI.
• Generating in-depth annual summaries for key customers.
• Supporting the Sales and Customer Success teams in customer performance/contract review meetings.
• Ensuring all new and existing Checkit contracts (and all amendments) can be swiftly identified.
• Supporting the development and integration of new system efficiencies.
• Administrating Salesforce and SharePoint data ensuring easy accessibility of information.
• Supporting other ongoing Commercial Operations initiatives and projects.
• Managing public sector framework obligations.
• Ensuring that the business's commercial terms are adhered to as regards contract formation, contract upgrades, billing, termination, etc.
  
  

What We're Looking For

• A Degree in a relevant field would be preferred, preferred but is not essential.
• CIPS or IACCM/WCC certification (or working towards) would be highly advantageous.
• Experience of managing contracts, sales quotations or renewals administration is essential.
• Experience of working with CRM systems (particularly Salesforce) is desirable.
• A background working in a similar role for a fast growing tech firm would also be useful.
• Knowledge of the complete contract lifecycle is essential.
• Strong commercial and contract understanding is essential.
• Strong written and verbal communicator and able to deal with customers effectively.
• Numerate with the ability to manipulate and analyse data.
• Strong attention to detail, accuracy, precision and the drive to get deep into the detail to ensure non-conformities are highlighted and addressed.
  
  

What's In It For You

Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:

• Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge
• Your birthday off in addition to your annual leave allowance
• 2 mental wellbeing days off per year, to take the time to reset and look after yourself
• Life insurance at 4x your basic salary
• Up to 20 paid sick days in any rolling 12 month period
• Income protection insurance to pay your wages if you need extended time off work due to illness
• Health cash plan to help with the costs of optical, dental and support for your mental wellbeing
• Access to Help@Hand health & wellbeing app
• Contributory pension scheme
• Share award scheme, allowing you to be rewarded for our future success
• Enhanced maternity and paternity pay, and paid loss of pregnancy leave
• Up to 60 days "work from anywhere" per year, allowing you to work from overseas
• Unlimited access to thousands of courses on LinkedIn Learning
  
  

In addition, we have a remote-first, work-where-it-works culture, meaning that in most jobs, you'll be able to work from home for the majority of the time, going to one of our offices in Cambridge, Fleet or London only when you need to collaborate with your team.