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DOXA Talent
501 - 1000
Employees
About DOXA Talent
DOXA Talent is redefining offshoring with a commitment to ethical practices and exceptional employee experiences. We help small and medium-sized business owners save up to 70% in payroll costs while providing their offshore and nearshore teams with a fully remote work environment. Our employees, whom we call VIPs, receive comprehensive benefits, including healthcare, vacation, and retirement plans, ensuring their well-being and professional growth.
At DOXA Talent, we believe ethical outsourcing is essential. Our Conscious Offshoring model prioritizes our team’s needs and development. Here’s how we stand out:
- Conscious Employer: We directly employ our team members, ensuring they receive full benefits and a flexible work-from-home framework.
- Economic Alignment: Our model has no hidden costs, with a Build-Operate-Transfer (BOT) basis and a flexible 30-day termination policy.
- Sustainable Practices: We operate without physical offices, promoting a fully digital work environment and environmental sustainability.
- Bespoke Solutions: We deliver custom-fit solutions to ensure the right talent is placed in the right role, aligned with culture and fit.
- Client Training: As remote work experts, we guide clients through the transition to remote operations.
- Data & Security: We take the security of your data very seriously.
We are proud to announce that DOXA Talent has been awarded the prestigious “Great Place to Work” certification. This award is based entirely on what our employees say about their experiences working here. This year, an impressive 96% of our employees affirmed that DOXA Talent is a great place to work, compared to just 57% at the average U.S. company.
At DOXA, we’re not just about outsourcing; we’re about conscious offshoring that benefits businesses, employees, and the planet. Join us in creating a sustainable, ethical, and efficient future for work.
As a Level 2 Help Desk Support, you will be part of the team that proactively maintains our clients’ computer environments. This role will be responsible for managing the client’s servers and equipment, as well as providing support for software and systems.
POSSIBLE SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
Essential Functions
Analyze computer-related requirements, resolve problems, and install hardware and software solutions
Handle administration and internal support of clients’ PCs, printers, servers, and related equipment
Provide end-user support and perform PC maintenance, upgrades, configurations, and installations
Manage, maintain, troubleshoot, and support user equipment, software, and services remotely
Analyze remote monitoring reports to identify capacity and performance issues and remediate them on time
Qualifications
Associate degree in Computer Technology or an equivalent combination of experience and education
At least 3-5 years of PC Help Desk experience, some knowledge of networking troubleshooting/repair, and at least two current certifications
Advanced experience working with Windows 10, Server 2012, Server 2016/19, Office 2016/2019, Office 365
Previous experience in a Managed Service Provider (MSP) setting or working in an environment with multiple clients.