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Level 2 Help Desk Support

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

DOXA Talent logo
DOXA Talent
501 - 1000 Employees
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Job description

Role Summary

As a Level 2 Help Desk Support, you will be part of the team that proactively maintains our clients’ computer environments. This role will be responsible for managing the client’s servers and equipment, as well as providing support for software and systems.

POSSIBLE SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Analyze computer-related requirements, resolve problems, and install hardware and software solutions
  • Handle administration and internal support of clients’ PCs, printers, servers, and related equipment
  • Provide end-user support and perform PC maintenance, upgrades, configurations, and installations
  • Manage, maintain, troubleshoot, and support user equipment, software, and services remotely
  • Analyze remote monitoring reports to identify capacity and performance issues and remediate them on time

Qualifications

  • Associate degree in Computer Technology or an equivalent combination of experience and education
  • At least 3-5 years of PC Help Desk experience, some knowledge of networking troubleshooting/repair, and at least two current certifications
  • Advanced experience working with Windows 10, Server 2012, Server 2016/19, Office 2016/2019, Office 365
  • Previous experience in a Managed Service Provider (MSP) setting or working in an environment with multiple clients.
  • A+, Network+, CCNA, MCSA MCP, MCSE certification preferred
  • Experience in business networking, LAN, WAN, and wireless
  • Experience in Office 365 administration
  • Knowledge of virtual environments and RDP/RDS
  • Knowledge of networking solutions including firewall, VPN, and VLANs preferred
  • Knowledge of wireless technologies
  • Technical documentation experience for administrators and end-users, with great documentation skills in all activities conducted
  • Prior job experience in customer service, with an outgoing personality and exceptional customer service skills
  • Commitment to developing and delivering top professional service to end-users
  • Commitment to the development and implementation of proactive/preventative measures
  • Ability to learn quickly and adapt to changing requirements
  • Excellent awareness of, and ability to keep current on, existing and emerging network technologies

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Adaptability
  • Problem Solving
  • Customer Service
  • Verbal Communication Skills

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