Senior Account Manager

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?

Job Summary

Real Chemistry is looking for a Senior Account Manager join our growing team!  

The Senior Account Manager for the Scientific and Medical Affairs is the client’s key day-to-day contact, managing relationships and helping to set their expectations of the agency. You make sure that your colleagues know what is going on and are delivering effectively. You are thinking about future opportunities as well as today’s work.  

This role can be remote in the US or in any of our US offices, including New York City, Boston, Chicago. 

What You’ll Do

• Day-to-day client contact: provide regular status updates to your client; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans 
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work, delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own) 
• Ownership of and accountability for medium/large client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes 
• Ongoing communication with your account lead on the progress of projects; alerting them to any barriers to project completion and being proactive in making recommendations and proposing solutions on how to proceed 
• Awareness of the client’s business priorities and a sound understanding of the program strategy; have a good understanding of competitor activity 
• Keep abreast of trends and developments in the medical communications and pharma industries 
• Start to identify areas for growth (evolving existing programs and/or additional tactics), proactively sharing new ideas with your team and client 
• Keep abreast of market changes 
• Be proactive when new business opportunities arise, flagging relevant experience and areas of interest, contributing thoughts and ideas, assisting in the production of credentials and pitch presentations 
• Maintains general understanding of account finances; supports account lead with financial management 
• Support new business research and ideation, participate in pitch presentations as required
• Continued professional development engagement; work with manager to identify training opportunities based on areas of interest and need 
  
  

This Position Is a Perfect Fit For You If

• Our Company values –  Best Together, Impact-Obsessed, Excellence Expected, Evolve Always  and  Accountability with an “I”  – really speak to you. 
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving. 
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. 
• You are a highly organized self-starter, able to work independently and under tight deadlines. 
  
  

What you should have: 

• At least 3 years of prior experience in healthcare agency client services roles with medical affairs, publications, and/or medical information experience required
• Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail 
• Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration 
• Professional presence, performs with a sense of urgency and with a client service orientation 
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable 
• High energy, able to effectively operate in fast-paced, growing and evolving environment 
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget 
• Able to work independently and as par t of a team
• Competent in using Microsoft Word, PowerPoint, Excel, and Outlook
• Experienced in developing client relationships and networking
• Strong financial acumen
• Comprehension of project and account objectives, contributing to strategic planning
• Able to devise and articulate solutions to problems on an ongoing basis 
• Able to clearly communicate project updates, scopes and recommendations to clients 
• Veeva management and/ or iEnvision experience recommended but not required
• BA or equivalent work experience required 
  
  

Pay Range: $85,000 - $100,000

This is the pay range the Company believes it will pay for this position at the time of this posting.  Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.  

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, San Francisco, Manchester, UK and London, UK – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at: https://www.realchemistry.com/

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.