Chief of Staff - Medicare Clinical Quality, Strategy and Solution Team - Cigna Healthcare

As a member of the clinical senior leadership team, the Chief of Staff for the Medicare Clinical Strategy team will report directly to the Vice President (VP) and Chief Medical Officer for Cigna Medicare (CMO), and will be responsible for supporting the development of the business strategy, aggregating and synthesizing regulatory/external industry analysis, partnering with various functions across the business to drive strategic planning, management process, business communications, and employee engagement. This role will manage business inputs into ELT and Medicare and CareAllies SLT presentations, Strategy Playbooks, and other enterprise strategy processes. This role will assist in the management process for the Clinical Quality, Strategy and Solutions leadership team, including facilitating leadership meetings and special projects as needed.

The ideal candidate for this role will be a self-starter, action oriented, intellectually curious, a strategic thinker and bring the ability to transform various developments and actions into a synthesized set of business updates and strategies for a senior executive-level audience. Ideally, this high-potential candidate uses this role as a steppingstone to roles with broader responsibility and more expansive business ownership.

Core Responsibilities

Governance

• Own leadership meeting management for Clinical Strategy including agenda setting, meeting facilitation, and action item resolution. Support leadership meetings in partnership with the clinical senior leadership team.
• Manage annual governance activities, such as goal setting, calendar management, Leadership Summits and offsites, Affordability projects, etc.
• Support the execution of the Medicare business governance model, including operating model, leadership ownership/accountability, management processes, and decision-making frameworks under the direction of the Medicare CMO.
• Support continuous assessment and execution of the team governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve the organization’s overall performance and effectiveness, in partnership with the Medicare CMO.
• Function as a connection point between business leadership within the Clinical organization and across the other lines of businesses, stakeholders, and matrix partners (ex. Data and Analytics, Compliance, Internal Audit, Marketing, Finance, etc.), providing proactive identification of opportunities and issues that could impact the successful execution of commitments.
• Partner with Communications and matrix partners to support the development and execution of the communications plan, including town halls, emails, etc. to ensure all levels of the organization are familiar with the business strategy, as well as understand our progress/results and how each individual is connected to achieving the business’ goals.
• Ensure alignment of meetings, town halls, communications, and other key initiatives in partnership with key matrix partners, such as the communications teams. Collaborate with the administrative assistant to support coordination of activities.
• Lead all portfolio funding related activities for the Clinical Quality, Strategy and Solutions organization, including collection and vetting of proposals, drafting of business cases, management of submission process and presentation of business cases to portfolio leadership teams.
  
  

Key Initiatives

• Develop deep understanding of businesses to inform strategy, actions needed from the team and highlight/enable enterprise engagement efforts for leadership.
• Chair and facilitate work groups/committees for both team-wide and Medicare initiatives, prioritizing cross-business synergies and issue mitigation.
• Oversee the development and monitoring of the team’s priorities to ensure the team is focused on the highest value efforts.
• Support the development of executive audience materials for Government Business President, Medicare Chief Medical Officer and, as needed, other leadership meetings members, leveraging SMEs and Business Communications partners.
• Partner with leaders to educate, mitigate, and request support for key initiatives and critical projects. Monitor progress of those projects against goals and objectives.
• Play a critical role in synthesizing competitor and market info to identify focus areas for leadership and the businesses.
• Lead employee engagement focus, including recognition opportunities and communication planning.
• Manage business inputs into monthly SLT presentations, annual Strategy Playbooks, and other deliverables as needed.
• Support continuous assessment and execution of the business’ governance model, including identifying gaps, recommending actions & improvements, and implementing changes, to improve overall performance and effectiveness.
• Work closely with Government Affairs and Competitive Intelligence teams to create a comprehensive view of the clinical space that informs our strategy and decisions.
• Ensure that needed business results and analysis are being delivered and effectively disseminated by accountable teams (Business Management, Business Development, Operations, etc.).
• Lead other projects, initiatives, and events, as needed, under the direction of the Medicare Chief Medical Officer.
  
  

Requirements

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of project management experience or equivalent, using tools and frameworks to execute projects.
• Ability to quickly build relationships and influence across all levels of the organization.
• Ability to deliver projects and other deliverables on-time.
• Proven ability to function in a heavily matrixed environment.
• Effective communication & information sharing skills (oral and written). Excellent presentation skills that encompass clear, compelling communications. Proven detail orientation.
• Proven experience collaborating with senior leaders, facilitating discussions, speaking with courage, and driving action.
• Ability to work effectively in an entrepreneurial, fast-paced, team-oriented environment.
• Must balance high-priority, long-term projects with short-term, immediate deadlines.
  
  

Preferred Requirements

• Masters Degree.
• Experience in Medicare managed care and/or relevant healthcare experience.
• High emotional quotient
• Resiliency with ability to successfully multi-task
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 110,000 - 183,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.