Job description

The Client Trainer is responsible to create and deliver engaging learning experiences for RealPage clients. This position will assume responsibility for multiple aspects of learning development, take part in providing inputs in designing and building training content; and delivering customer training directly to clients. Training content will be delivered across multiple platforms including: LMS (Learning Management System), webinars, and in-person training sessions. The trainer must have experience in designing and/or delivering software training to external audiences. This role effectively communicates the benefits of each RealPage product they certify in and illustrates how various RealPage products work together to provide an end-to-end business solution. The Client Trainer will collaborate across multiple RealPage departments to ensure product adoption and implementation success for each customer and their unique RealPage solution.

Primary Responsibilities

Delivers an exceptional training experience to customers in the form of webinars and/or in-person and evaluates effectiveness of training activities.
Demonstrates an increasing depth of knowledge across a range of RealPage products to ensure client rollout success and end-user adoption.
Identify client business requirements and coordinate training to meet expectations.
Create new training materials and customized training content as the wants and needs of assigned clients evolves and changes.
Create a positive, professional, and open learning environment that promotes engagement.
Coordinate resolutions for quality concerns detected during post migration for applicable products.
Show positive client experience feedback metrics.
Maintain accurate records of all communication received for each client activation.
Work across Implementations, Account Management and Support to manage incoming requests for training. Prioritize and organize work queue and provide timely feedback and result.
Identify training needs for clients by evaluating the training documents and provide feedback to leadership to build a new training program.

Required Knowledge/Skills/Abilities

Five years of multifamily housing or training experience. Strong experience with OneSite is preferred.
Bachelor's degree or equivalent combination of education and experience.
Strong verbal, written and interpersonal communication skills.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
Basic knowledge of industry-standard webinar delivery platforms.
Strong organizational & time-management skills with the ability to handle multiple tasks.
Requires experience with consulting, including analysis, writing, client support, and presentation.
Proven experience in designing multiple training events in a corporate setting.
Familiarity with traditional and modern training methods, tools, and techniques.
Sound decision-making and organizational skills.
Ability to present complex information to a variety of audiences.
Ability to travel up to 50%
Ability to rapidly gain and effectively communicate product knowledge to our customers.

Preferred Knowledge/Skills/Abilities