Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow. Apply here for your next career!
Academy of Art University is seeking a highly experienced IT Business Analyst to resolves a wide range of business process issues of moderate to complex scope. The IT Business Analyst applies skills as a seasoned, experienced professional with a full understanding of industry-wide business processes, analysis practices and organizational policies and procedures.
Responsibilities:
- Evaluate business processes, anticipate requirements, uncover areas for improvement and develop and implement solutions.
- Document complex business processes and requirements and translate them into business process diagrams, use cases, flowcharts, and functional or technical specifications.
- Analyze and identify impact of changed requirements or processes. Provide operational support by analyzing system behavior, exceptions or incidents to determine cause and identify options for remediation or workarounds.
- Determine business and reporting requirements, working with the end-user community, and translate into technical specifications for development
- Lead and perform the full range of testing activities for supported systems, applications, implementations, integrations and reports.
- Interact with various levels of the organization in a professional manner. Foster good relationships with business units.
- Train end-users on new system functionality and customizations
- Troubleshoot and resolve functional issues logged in Helpdesk system
Requirements:
- Bachelor's degree, or equivalent combination of education and related experience
- Strong interpersonal, written, and verbal communication skills
- Effective problem solver and troubleshooter
- Ability to work effectively and efficiently under pressure
- Ability to work in a team environment with a can-do attitude
Preferred Qualifications:
- 2+ years of experience working in a higher education institution or university setting
- Experience managing small or large-scale system implementation or integration projects
- 2+ years of experience supporting PeopleSoft Student Administration or Financials or other SIS/ERP applications, including administering security and writing reports
- Prior experience working with Salesforce or other CRM systems
- Prior experience with administering and configuring LMS, student portals, and syllabus management systems (e.g. Brightspace, CampusM, Simple Syllabus)
Remote position: (working PST hours)
Monday – Friday 9:00 am – 6:00 pm
Compensation:
Salary: $70,000 - $98,500 per year
annually based on experience and location
Application Deadline: September 27, 2024
Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.
Benefits
Academy of Art University offers full-time employees health insurance, 401k options, paid vacation and paid holidays, paid sick leave and a commuter benefit program. The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester. We also have a swimming pool with multiple lanes, two fitness centers and many recreational programs that you are welcome to benefit from throughout the year.
Academy of Art University is an equal opportunity employer. All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.
