Service Supervisor-Wuhan

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

college degree or above, majored in mechanical engineering or equivalent.

• More than 5 years experience in compressor equipments service or related equipments.
• Good computer skills including Microsoft series.
• team work and customer orientated concept.
• Willing to travel.
  
  
  

To succeed, you will need

Implementation of service strategy to achieve customer satisfaction

• Assist service manager to supervise the field service activities daily.
• Assist service manager to liaise with sub-contractors and suppliers to negotiate if needed.
• Handle the local content of service jobs. recover 70% of working hours.
• Assist service manager to handle effectively each customer complaints, and assist the customer in resolving difficult problems.
  
  
  

Coach service engineers

• To instruct and guide the engineers in the course of their work to ensure they abide by the correct working methods, procedures and technical specifications/instructions.
• To join monthly meeting, assist service manager to coach FSE safety awareness.
• Assist service manager to set up training schedules to develop engineers’ skills and capabilities in line with variant customer needs.
  
  
  

Co-ordination with sales teams and national technical team

• To work closely with the aftermarket sales team to support the growth of aftermarket business through a team of professional and competent service-providers.
• To work in consultation with sales colleagues in supporting customers' needs for equipment sales.
• Liaise with the technical/training specialists (support) to get support, if necessary and taking corrective actions immediately as required.
• Has the responsibility to assist service manager to have a good structure in the areas of quality, safety and environment issues.
  
  
  

In return, we offer you

Ensure day to day after sales service running normally to maximum provide customer satisfaction, which in terms shall lead to sustainable profitable growth.

City

武汉

Diverse by nature and inclusive by choice

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