Offer summary
Qualifications:
High School Diploma or GED, Experience using Microsoft Word, Excel and Outlook, 1 year customer service experience, Bilingual in Cantonese or Mandarin, Experience in a healthcare setting preferred.
Key responsabilities:
- Answer daily calls from members and providers
- Verify authorization, claims, eligibility, and status
- Document calls in the customer service module
- Assist with member communications and appointment arrangements
- Resolve member issues and complaints efficiently