SAP MM/WM

JOB DESCRIPTION

Be part of Stefanini! At Stefanini we are more than 30,000 geniuses in more than 40 countries co-creating new solutions for the future, on this occasion we invite you to join as__ to co-create solutions together

RESPONSIBILITIES AND ASSIGNMENTS

Responsibilities:

• Facilitate the implementation and support of SAP modules to enhance the clients business functionality
• Help and handhold end users for transaction codes which are often used
• Use of basic knowledge and experience to answer the questions and doubt from end users
• Guide end user on how to do in basic things in SAP system and solve easy problems
• Able to understand the issues/tickets, get Root cause for the problem from the end-user and categorize them into respective functions
• Work on Key integration points between SAP modules Responsibilities
• Analyse the current business processes and scenarios of the client and recommend/develop solutions to meet the clients needs
• Act as liaison with client for troubleshooting: investigate, analyse, and resolve software problems
• Help develop necessary modifications/enhancements to address clients' needs
• Understand the different Severities and Priorities based on the Level of issue
• Understand the different SLA's and coordinate with support team for expediting the resolution of tickets
• Able to understand the issues/tickets, get Root cause for the problem and categorize them into respective functions
• Act as a liaison and Coordinate with Business users and L2 Support team
• Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
• Understand the different monitoring requirements
• Proactively provide overall feedback to Production Support Manager
• Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution

ADDITIONAL INFORMATION

Stefanini benefits

Payment could be in dollars

Conoce a Stefanini

Somos una empresa global con 35 años de experiencia en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiencia de usuario (UX).

Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad. También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.

Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.