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Technical Support Engineer

EXTRA HOLIDAYS - FULLY FLEXIBLE

Remote:

Hybrid

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Singapore (SG)

Offer summary

Qualifications:

Bachelor’s degree in computer science or information systems (or equivalent experience), Knowledge of networks, TCP/IP, and protocols, Experience with Linux/Unix/Windows administration, Knowledge of security assessment tools like Nessus is a plus, Strong analytical and technical skills.

Key responsabilities:

Provide troubleshooting assistance for product issues
Collaborate with TSEs to solve complex issues
Use remote techniques for problem resolution
Create knowledge articles for customers and employees
Maintain in-depth knowledge of Tenable products

Tenable Computer Software / SaaS Startup https://www.tenable.com/

1001 - 5000 Employees

See more Tenable offers

Job description

Your missions

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

The Technical Support Engineer provides consistent, world-class security, network, and product support for Tenable products. Our support engineers possess excellent knowledge of security assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position. The Technical Support Engineer provides support for Tenable’s entire product suite; including Tenable.io, Nessus, Security Center, Log Correlation Engine, and Nessus Network Monitor.

Your Opportunity:

Provide troubleshooting assistance to customers when they encounter product issues to ensure timely problem resolution.
Collaborate effectively and efficiently with other TSEs to solve difficult issues
Use remote troubleshooting techniques to troubleshoot and correct issues
Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
Recreate customer software issues in a lab environment for engineering assessment
Ensure customer feedback is captured accurately for review
Maintain in-depth knowledge of Tenable products and information security best-practices
Create and publish knowledge articles for re-use by customers and Tenable employees
Continually review personal performance metrics to ensure goals are consistently met
May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:

Bachelor’s degree in computer science or information systems (or equivalent experience)
Knowledge of networks, TCP/IP Ports and Protocols
Knowledge of Linux/Unix/Windows administration, and system configuration
Knowledge of Computer, Network and Application security is a plus
Knowledge of Nessus or similar programs is a plus
A passion for helping customers succeed
Outstanding written and verbal communication skills
Strong analytical and technical skills
Strong desire to learn new skills at an accelerated pace
Ability to multi-task and manage multiple priorities in a fast-paced environmen
Occasional availability to work weekends (10:30am - 8:30pm) and Holidays
Ability to sit and work at a computer for extended periods of time
Some travel may be required

#LI-KM1

#LI-Hybrid

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.

For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.