Offer summary
Qualifications:
Available from 7AM – 7PM CT, Minimum of one year customer service experience, Ability to thrive in high call volume, Proficiency in Microsoft Office Suite, Familiarity with Windows operating systems.
Key responsabilities:
- Document customer cases in the CRM system
- Analyze and troubleshoot software-related customer requests
- Consult with customers via phone, chat, and email
- Create knowledge base articles to inform customers
- Manage customer expectations and handle stressful situations