Workplace Productivity Specialist

About HireRight:

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

We are hiring a Workplace Productivity Specialist

• Research and lead End User Compute desktop performance initiatives
• Sign off on all physical workstation gold base images and update cadence
• Ensure W365 and AWS environment has builds and specifications for various personas (Operations, Customer Service, Developer, BPO) to optimize productivity
• Review vulnerability reports and provide remediations applicable to end users
• Oversee Asset Management process and progress
• Provide direction, guidance and signoff to matrix desktop support teams
• Provide high-quality white glove technical support to Executives
• Update and resolve escalated and executive work orders
• May be assigned to a variety of business users to act as the technical point of contact
• Ensure that all user service requests are logged, processed, and monitored according to company procedures
• Manage time effectively to balance incident workload and drive progress of non-incident projects and initiatives
• Collaborate with IT counterparts to pro-actively obtain information regarding applications for problem solving or escalation
• Manage all executive hardware
• Ability to travel with executives and provide in person remote support when needed.
• Able to work with discretion

• Customer Service oriented; ability to interact with business executives
• Ability to work both independently as well as collaborate with groups & support teams
• 2+ years of on-site white glove experience in the IT industry
• 5+ years of supporting end user computing
• Thorough and logical approaches to problem-solving
• Ability to thrive in fast paced dynamic environment
• Experience with Windows user interface (Windows 11, MS Office365, Okta, Global Protect, Windows365, Intune, and Tableau) is a plus, as well as familiarity with MacOS/Jamf.
• Strong technical skills and experience with a variety of computing platforms
• Excellent interpersonal and communication skills, top-notch troubleshooting abilities
• Ability to remain composed under pressure, self-manage, and prioritize multiple tasks
• Hands-on hardware/software experience supporting laptops, desktops, printers, telephony, and mobile devices

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee