Sr. Psych Operations Insights Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are seeking a Sr. Psych Operations Insights Manager to enable Rula’s expansion of the Psychiatric Services business, which is one of our company’s top priorities in delivering a complete mental healthcare solution for our customers. 

This person will use analytics to improve our operations. They will be responsible for:

•  Delivering data assets that enable/drive operational processes

•  Conducting analyses to diagnose core problems

•  Delivering reporting that helps synthesize the performance of the business unit 

If you have experience with the following, this role may be a good fit for you:

• Delivering sustainable & reliable data assets for operations (e.g., lead scoring models, variable compensation programs)

• Working with cross-functional stakeholders (operations, clinical, growth)

• Applying structured problem-solving to diagnose issues, suggesting solutions, and implementing pilots (e.g., understanding and improving customer retention) 

• Designing, running and analyzing experiments for operational changes or processes (e.g., outbound calling)

• Communicating succinctly (written and verbal) in plain English to non-technical audiences

Required Qualifications

• Minimum 5+ years of analytics (operations, growth) experience

• Demonstrated ability to work with non-technical cross-functional stakeholders

• Experience delivering assets that are embedded into operational processes or workflows (e.g., scripts)

• Expert in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, etc.)
  

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Prior experience in high-growth startup

• Prior experience in healthcare

• Experience being embedded in functions (as opposed to centralized analytical teams)

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA 

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP) 

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.