Contact Center Dialer

Job description:
Technical Capabilities for the Team:
Systems Leveraged:
Dialer: Noble Dialer, Maestro, Harmony, Composer, Shift Track
Text: Solutions by Text
Other: GoTo Phones, Wallboards
Abilities:

• Prioritize and execute new developments/enhancements quickly
• Text Builds (New and Edits)
• Campaign Builds (New and Edits)
• List Builds (New and Edits)
• IVR Development, Enhancements, and Routing
• Phone Line Allocations
• Proof of Testing
• Change Control Management
• Manage to NANP

• Monday - Thursday: 8 a.m. to 10 p.m. EST
• Friday: 8 a.m. to 7 p.m. EST
• Saturday: 8 a.m. to 1 p.m. EST (On demand)
• Ensure successful consumption of daily files
• Launch daily text and call campaigns/lists (Collection and Sales)
• Track requests and resolutions from agents
• Monitor and manage the dialer for optimal efficiency
• Provide recordings upon request

• Adhere to regulations, company policies, and quality programs
• Collaborate closely with departments such as compliance, audit, legal, operations, and other key partners
• Reporting capabilities
• Identify areas for enhancement and propose changes.
• Project team requirements for new state expansions, etc.

Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.

The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.