Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.
We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team in October 2024. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remote from your home office. This role offers an in depth training that covers everything you’ll need to get started. Must be available to service customers within the following time zones – Central Standard Time.
Responsibilities include:
- Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- Available shifts start at 10:00 am (Central Standard Time).
- Work remotely (100%)
- Annual Merit Increase & Bonus Opportunity
- Opportunity for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent and No prior experience required in the Clerical Support area
OR
- Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area
AND
- 6 months of more of customer service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months or more of call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Insurance knowledge preferred
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. The Compensation provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. The starting hourly rate for the position is: $17.21.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Illinois Virtual Office, AM - Remote Work (US)
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
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