Customer Service Assistant

Job Summary:

Selected as a Top Workplace in Philadelphia for 15 consecutive years and headquartered in Montgomeryville, Pennsylvania, Movers Specialty Service (MSS) is looking for a Customer Service Assistant to provide support for our Customer Service Teams. Combined with our Customer Service Coordinators, you will be our primary customer touch point to ensure orders are processed and fulfilled timely and in accordance with customer requirements and MSS service and quality standards.

Responsibilities:

• Accept inbound calls from transferees, answering questions and taking appropriate action
• Manage transferee call team order updates & relay information accurately
• Accept/handle Live Support chats
• Prioritize customer information
• Input and correct order information
• Support Customer Service Teams with various clerical duties
  
  
  

All candidates must be able to work 11:00am-8:00pm EST. We are staffed from 8:30AM until 8:00PM EST to support our customers nationwide. Overtime and occasional Saturday hours (9:00AM to 1:00PM EST) are required (about once a month).

What We Offer:

• Work from home opportunity.
• Advancement opportunities.
• Eligible for RAISES, profit-sharing BONUS, and year-end BONUS.
• Time and a half for overtime!
• Referral BONUS program - Once hired, refer a friend for an opportunity to earn a bonus!
• Employee FIRST work environment. We have been voted a Philadelphia top workplace for 13 consecutive years.
  
  
  

Additional Benefits:

• Medical, Prescription, Vision, and Dental.
• Paid time off.
• Holiday pay.
• 401(k) with a company match - Traditional and Roth options.
• FREE financial advisor.
• FREE $50,000 term life and AD&D insurances.
• FREE short-term and long-term disability benefits.
• Flexible Savings Accounts.
• Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
• Company sponsored events - see our company's career page for details (www.MSS1.com).
  
  
  

About MSS:

MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.

MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.

Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.

Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.

MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.

MSS is not offering visa sponsorship for this position. Additionally, a background check is required.