Profile
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
Responsible for collaborating with business stakeholders to identify application service level agreements (SLA). This role will track service level performance, identify issues, and work with IT, BCDR, and ePMO to remediate. The Systems Availability Analyst works closely with IT change control to establish and uphold application maintenance windows that support business requirements.
Education & Experience
Required:
- Bachelor's Degree in Business Administration, Computer Science, Mathematics, Engineering or related field or equivalent experience
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
- Proven experience administering enterprise wide applications to include defining and supporting business application Service Level Agreements
- Proven experience with IT change management
- Experience in technical writing and methodology
- Experience communicating with both technical and business audiences
Preferred
- ITIL certification
- Usage of IT monitoring tools
Key Responsibilities
- Inventory organizational applications and work with stakeholders to identify service level expectations for critical applications.
- Identify appropriate maintenance windows for each application and work closely with IT Change Management team to ensure adherence to pre-planned maintenance windows.
- Identify where SLAs are at risk or are not being met.
- Collaborate with IT, operations, and BCDR team to investigate root causes of downtime and develop strategies to improve systems availability.
- Communicate effectively with technical and non-technical stakeholders to provide insights on system availability metrics.
- Contribute to the development and implementation of proactive measures to prevent system downtime and improve overall system reliability.
- Perform other duties as assigned.
- Regular and reliable attendance is required.
Competencies
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
Information Management: Ability to manage large amounts of complex information easily, communicate it clearly, and draw sound conclusions.
High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
Technical Skills: Knowledge of IT change management, business problem-solving, and business process modeling.
Working Conditions
Working Conditions
- Ability to cover any work shift
- Ability to work overtime, if needed
- Onsite: Works within a standard office environment
- Remote: Private and secure work space and work station with high speed internet is required
- Requires weekend or evening work to implement changes during users downtime
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $105,446 - $117,162 depending on experience*
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
