Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Project Manager Call Center Operations

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Extensive experience in managing call center operations., Familiarity with VOIP and call center systems., Fluent in English and Spanish..

Key responsabilities:

  • Develop and implement call center policies.
  • Analyze performance data for improvements.
  • Hire, train, and manage call center staff.
  • Interact with customers to meet their needs.
  • Oversee implementation and use of Zoom products.
Ensitech logo
Ensitech Information Technology & Services SME https://ensitech.com/
51 - 200 Employees
About Ensitech
We help companies win the market and turn their ideas into successful businesses by enabling high-value software solutions. We are a team of engineers, designers, business analysts and data scientists focused on helping governments and companies to become more agile and connected with their markets through the use of cloud, mobile and big data technologies. Our main solution areas include: a) Staff Augmentation b) Software Development c) Cloud Operations d) Big Data Analytics e) Artificial Intelligence As much as we strive to innovate, we also believe in processes and continuous improvement as a way to ensure quality and predictability in our services. Over the years we have nurtured a strong project management culture and have been appraised as one of the few CMMI Development V2.0 Level 5 companies in the world.
See more Ensitech offers

Job description

Join the #Ensiteam!

We are a company focused on custom software development and have been in the market for over 19 years. Ensitech is dedicated to finding highly specialized talent to work with large companies in the United States, Europe, and Canada.

We are looking for an experienced project manager with a strong background in managing call center operations, particularly in Latin America. This role will oversee the implementation and ongoing support of call centers, ensuring that all operations align with organizational goals and customer needs.

Job Functions

  • Develop and implement call center policies to improve customer service and operational efficiency.
  • Analyze call center performance data to identify areas for improvement.
  • Hire, train, and manage call center agents and supervisors.
  • Interact with customers to ensure their needs are met and resolve any issues.
  • Develop and manage budgets, allocating resources efficiently for smooth operations.
  • Collaborate with other departments to ensure organizational alignment and support.
  • Oversee the implementation and use of Zoom products, including Call, Chat, Screen sharing, Breakout rooms, Virtual background, Waiting room, Filters, Spotlight, and Whiteboard.

Requeriments

  • Extensive experience in managing call center operations.
  • Familiarity with systems used in call center environments, including VOIP.
  • Strong leadership and team management skills.
  • Excellent analytical skills and the ability to make data-driven decisions.
  • Fluent in English and Spanish, with excellent communication skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong English skills.

Plus

Bonus Points / Nice to have

  • Retail industry.
  • Atlassian Suite including JIRA and Confluence – very nice to have.

Benefits

What do we offer?

  • 100% remote opportunity.
  • Competitive salary and benefits.
  • Custom benefit package aligned to your experience and your needs.
  • Working with foreign clients.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
EnglishEnglishSpanish
Check out the description to know which languages are mandatory.

Hard Skills

JIRAProject ManagementBudget ManagementAtlassian ConfluenceCall Center ExperienceRetail OperationsTelephonyData Analysis

Other Skills

  • Collaboration
  • Customer Service
  • Problem Solving
  • Verbal Communication Skills
  • Leadership
  • Time Management
  • Team Management
Are you interested?

Project Manager Related jobs

See more Project Manager jobs
Sign in or sign up with Google or LinkedIn