Offer summary
Qualifications:
Associates/Bachelors strongly preferred, 1 year of product functionality support experience, Proficient in hardware and software troubleshooting, Knowledge of Microsoft O/S and peripherals, PC certifications (A+, MCDST or MCST) preferred.
Key responsabilities:
- Handle client inquiries via multiple channels
- Create case logs and follow up on issues
- Troubleshoot technical problems and recommend actions
- Guide clients through issue resolution
- Attend training to stay updated on processes