Offer summary
Qualifications:
At least five years of related experience, Bachelor's degree in a related field required, Direct post-sales customer advocacy experience, Excellent executive-level communication skills, Strong onboarding and customer success background.
Key responsabilities:
- Develop and execute customer success plans
- Nurture customers to adopt Halcyon services
- Monitor customer health and engagement
- Act as customer advocate for issue resolution
- Document technical resolutions in knowledge base