Senior Banner Technical Consultant (100% remote, US)

Unlock Learning For All

Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About The Opportunity

Ellucian is seeking a talented individual that has strong technical, hands-on, working knowledge of Banner Technical - Senior Consultant role that is looking for an opportunity to continue learning and helping Ellucian customers. This role provides personalized, on-going guidance and support for Banner Technical customer business operations post-implementation, enabling customers to maximize value from their solutions. The role also works closely with the customer by building a relationship with their points of contact, understanding their business needs, providing guidance and support in troubleshooting and resolving operational issues, and assessing the customer’s current use of and knowledge of the Ellucian solution.

To be successful in the role, you must possess strong communication and customer relationship management skills, knowledge of Banner application and system administration, have current hands-on experience managing, installing, updating Banner applications, and have an overall understanding of Ellucian’s broad portfolio of solutions. Knowledge and current hands-on experience of {other technical administration or application for example: Ethos Integration, Ellucian Experience, Workflow, ILP, etc} in addition to Banner system administration is a plus.

Where you will make an impact

• Meet regularly (typically weekly) with each customer to maintain open communication.
• Work with customer to gain an understanding of their goals, priorities, processes and challenges related to the supported applications.
• Provide guidance and assist with reviewing, planning and deploying changes and new functionality.
• Work with customers to review and modernize existing business processes, troubleshoot and resolve operational issues, provide direction on how to implement new modules or functionality in {Colleague/Banner}, and provide proactive communications about new functionality or defects.
• Conduct knowledge sharing sessions in response to specific customer needs.
• Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities.
• Visit on-site annually to understand the customers current business environment, goals and priorities.
  
  

What You Will Bring

• A strong focus on customer service
• Taking initiative and delivering on commitments to customers
• Working independently on many concurrent activities
• 8+ years of Ellucian product technical experience working in a customer-facing role within an Ellucian software environment
• Ellucian Banner ERP product: Banner 8 Administration & Banner 9/XE Administration
• Banner Enterprise Identity Services (BEIS)
• Single Sign-on Configuration/Support (SSO) including CAS and SAML2 protocols
• Ellucian Solution Manager (ESM)
• Ellucian Ethos Integration configuration and administration
• Oracle RDBMS 11g and 12c Administration
• Oracle SQL & PL/SQL
• Oracle Recovery Manager (RMAN)
• Oracle Fusion Middleware and Oracle Weblogic
• RabbitMQ and ActiveMQ
• Apache & Tomcat administration
• Shell scripting
• Workflow automation of common repeatable Oracle & RHEL tasks
• Knowledge Management
• Global capability/compliance
• Desired Ellucian and Partner Product Experience:
• Banner Operational Data Store (ODS)
• Banner Workflow
• Ellucian Workflow
• Ellucian Analytics administration
• Ethos Identity Services
• Ellucian CRM Recruit or Microsoft Dynamics
• Degree Works
• Automic Applications Manager (formerly known as UC4)
• Payment Adapter (i.e. TouchNet Payment Gateway)
• Oracle Enterprise Manager (OEM)
• Oracle RAC
• Oracle Certifications - OCP, OCA
• Amazon Web Services (AWS) Certifications
• Linux administration
• Project management or team leadership
  

What makes #Ellucianlife

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver supporq
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities