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Description
UKG is seeking an experienced senior leader to oversee the strategic partner delivery of services to customers. As the Director of the Partner Delivery Manager Team, you will represent UKG on all partner-delivered projects, ensuring successful outcomes across key areas: Project Delivery, Forecasting, and Enablement. You will interface with Global and Regional System Integrators, develop strategies for streamlining partner management, and manage escalations with senior executives. This role demands strong leadership skills, strategic thinking, and a proven track record in enterprise SaaS environments.
Key Responsibilities
Project Delivery:
- Govern project delivery, including project reviews, go-live readiness, budget and scope management, and customer satisfaction (OSAT).
- Ensure that partner-delivered projects meet or exceed expectations, leading to successful customer go-lives.
Forecasting
- Collaborate with partners to accurately forecast upcoming go-lives and integrate these forecasts into business planning.
- Ensure clarity and accuracy in go-live forecasts to support business operations.
Enablement
- Identify areas where further enablement and certification support are needed, working with partners to address these needs effectively.
- Support certification efforts to enhance partner capabilities.
Team Leadership
- Manage and mentor the Partner Delivery Manager Team, fostering an environment of continuous improvement.
- Oversee team performance and ensure high-quality execution of deliverables.
Collaboration
- Work closely with CX Implementation Services teams to ensure strong communication and alignment on all delivery aspects.
- Engage with a broad range of stakeholders, including Alliances, Sales, Learning and Community, Implementation Services, and Support teams, to share outcomes and address concerns.
Customer And Partner Engagement
- Ensure high levels of customer satisfaction and on-time delivery through effective partner project oversight and compliance.
- Cultivate strong relationships with partners to deliver outstanding customer experiences.
Financial Management
- Collaborate with partners and UKG CX Operations to manage change control within projects and address budgetary impacts.
- Oversee financial aspects of partner-delivered projects to ensure fiscal responsibility.
Continuous Improvement
- Drive continuous improvement through feedback, metrics, and mentoring.
- Lead strategic cross-functional projects and initiatives to enhance the partner experience.
Qualifications
Basic Qualifications
- 8+ years of extensive leadership experience in an Enterprise SaaS environment.
- 8+ years of management/people leader experience, including leading other leaders.
- 5+ years of experience in enterprise software training, enablement, or similar roles.
- 5+ years of experience in services delivery management with partners.
Preferred Qualifications
- Proven ability to persuade and influence senior leadership to achieve results and drive change.
- Strong problem-solving skills with a creative and independent approach.
- Well-developed relationship-building and influencing skills with outstanding communication abilities (written, verbal, and presentation).
- Detail-oriented and well-organized, with excellent follow-up skills and adaptability to a dynamic work environment.
The pay range for this position in Colorado, New York, Washington and California is $XX to $XX (or $XX), however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $XX to $XX (or $XX) per year.
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision.
UKG participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
