Lead Product Designer

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

About the role

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them. 

This is where you come in!

As an Everwell Lead Product Designer, you’ll drive UX outcomes through world class product design for Timely (desktop and mobile). This role involves engaging with users through a human centered approach, cross-functional collaboration, working cross-product, mentoring junior designers, and standing up practice improvements. 

We want someone who passionately advocates for users, and is experienced and comfortable with a fast-paced high-growth environment. This means you’ll be given ownership and great responsibility. Ultimately, you’ll be increasing value for our users, contributing to EverWell’s product vision and goals – and enabling a product design organisation to also do the same.

Responsibilites

• Driving measurable UX outcomes via standing up practice improvements (eg. design system and practices, journey management practice,etc)

• ​Working with design systems, design tokens ensuring the wider adoption of design system indesigns we create.

• Advocating accessibility standards in new components

• Mentor & coach more junior team members, new onboards and stakeholders

• Identify product design practice gaps and standup improvements to close them

• Deliver world class product design for complex product that is superior to our benchmarks, in a collaborative team environment

• Solve the right user problems, with the right solution through an insights-based approach

• Identify opportunities for cross-product synergy – eg. solving problems for multiple actors in a system at one time

• Plan UX activities that maximise outcomes at every step, and partner with product management, engineering, product marketing and UX research across the journey

• Plan and conduct UX research to discover problem spaces and define + prioritise specific problems within them

• Define UX success metrics that align to product and company goals and stand-up tracking for those, for each piece of work

• Ensure cross-team alignment via. no-surprises communication, facilitating group activities where appropriate (eg. co-design), playing back research findings, showing work in progress, and clearly articulating the why and connection to user need/problem

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why join us? 

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in New Zealand.

• You must be legally entitled to work in New Zealand.

• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!