What You'll Do
- Adhere to endpoint security policies and partners with Security to meet risk and compliance requirements
- Act as the IT security champion with an emphasis on also being the voice of the end user
- Ensure Vulnerability management program is supportable, scalable, and adheres to corporate security policies
- Continuous vulnerability management that includes scanning and remediation of employee endpoints
- Provide advanced support for client-related systems, serves as escalation point for the Service Desk
- Create KPIs, reports, metrics, and dashboards for endpoint software compliance including agent health, patching and vulnerability management processes
- Operate, engineer and continual improvement of Corp IT security systems, software, and tools including but not limited to configuration management, vulnerability management, hardware and software inventory, identity and access, UEM and security logging
- Continuous vulnerability management that includes scanning and remediation of endpoints - including OS and 3rd party software, adhering to vulnerability management program standards.
- Actively manage inventory and control of authorized hardware and software assets function. Includes discovery, inventory, classification, and collaboratively designing solutions for prevention of unauthorized hardware and software
- Collaborate with security team to develop and implement Secure Configuration for Hardware and Software on laptops and workstations (Windows and MacOS)
- Act as primary liaison between IT Client Engineering Team and security teams for new projects and initiatives collaborating in problem analysis and solution design which can include subject matter expert level knowledge to ensure security and compliance requirements are met while balancing end user productivity and efficiency
What You'll Need to be Successful
Knowledge, Skills And Abilities
- Advanced understanding and troubleshooting capabilities of Windows and Apple clients
- Technically proficient and knowledgeable in the end-to-end vulnerability management lifecycle
- Strong ability to effectively prioritize work, balancing daily support responsibilities with project/product driven roles and actions to automate/evolve the environment
- Overall process and technology ownership for enterprise client management systems (Kandji, Intune, etc)
- Strong ability to troubleshoot a complex issue down to potential contributing components, identify root case if possible or gather supporting evidence for escalation
- Strong verbal and written communication skills, with the ability to clearly explain complex systems to non-technical stakeholders.
Qualifications
- Bachelor’s degree in computer science & in related field (or equivalent experience) required
- Minimum of 3-5 years IT experience focused on client and endpoint management
- Business experience with endpoint management solution (required)
- Business expereince with Tanium administration (preferred)
- 3-5 years performing IT Security Operations and Engineering including incident response, vulnerability assessment, continuous monitoring, security technology planning, implementation and operation
- CISSP, CEH, SANS certifications, technology certifications and other security certifications is a plus
- Demonstrable scripting and automation experience (preferred)
- Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred)
- ITIL Foundation Certification (preferred)
About The Team
The Client Systems Engineer is a member of our Client Engineering team in IT. Our team leverages technology to establish scalable solutions that enable our employees to operate efficiently. This role is critical to our success in the scoping, planning, and developing of hardware and software solutions that help to keep our client technology infrastructure secure. We partner with the business and own our platform of internal tools throughout their lifecycle (intake, implementation, support, and retirement).
How We'll Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Flexible hybrid working
We support hybrid work and flexible schedules for our employees.
Learn more about our benefits by region here: https://careers.avalara.com/
About Avalara
We’re Avalara. We’re defining the relationship between tax and tech.
We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.
Last year, we became a billion-dollar business
, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.
We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We’ve been different from day one. Join us, and your career will be too.
EEO Statement
We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
