Offer summary
Qualifications:
Fluent in Spanish or Portuguese and proficient in English, Bachelor's degree in relevant discipline preferred, 2-3+ years of work experience preferred, SaaS support experience a plus, Familiarity with Internet protocols and API frameworks preferred, Mastery of English for verbal and written communication.
Key responsabilities:
- Provide software support for the Customer Success Team
- Guide customers to technical resolutions
- Solve problems using analytical methods
- Communicate effectively in a customer-facing environment
- Manage multiple tasks simultaneously in a fast-paced environment