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Head of CRM

Remote: 
Full Remote
Contract: 
Experience: 
Expert & Leadership (>10 years)
Work from: 

Offer summary

Qualifications:

Minimum 15 years in CRM, Experience in commercial real estate, Based in Bengaluru, WFO.

Key responsabilities:

  • Develop CRM strategy aligning with business goals
  • Optimize customer journey and personalize interactions
  • Lead CRM team and manage technology effectively
  • Provide insights using data analytics and segmentation
  • Design and execute multi-channel campaigns
Michael page logo
Michael page Human Resources, Staffing & Recruiting Large https://www.page.com/
5001 - 10000 Employees
See more Michael page offers

Job description

Logo Jobgether

Your missions

  • Join a leading company that is set to go public in the next 2-3 years| Take on a new role with significant opportunities for rapid growth


About Our Client

Our client is a leading property and real estate firm in Bangalore with a sizeable team, renowned for their innovative approach towards workspace solutions.

Job Description

  • Key responsibilities include developing a comprehensive CRM strategy, aligning it with business objectives, and leading the CRM team.
  • You will optimise the customer journey, personalise interactions, and work with marketing, sales, and product teams to ensure a seamless experience. Using CRM tools and data analytics, you'll provide insights into customer behaviour and develop segmentation models, while managing CRM technology and ensuring data integrity.
  • You'll design and execute multi-channel campaigns, monitor their effectiveness, and continuously improve CRM programs.
  • Additionally, you'll build and lead a high-performing team, set goals, and ensure compliance with data protection regulations.


The Successful Applicant

A successful 'Head of CRM' should have:

  • Minimum 15 years of overall experience in CRM.
  • Open to Bengaluru as a location, WFO
  • Candidate should come with experience dealing with commercial real estate space particularly from office fit outs

What's on Offer

This position offers a chance to lead and shape the customer journey in a top-tier property and real estate firm, fostering a culture of innovation and customer-centricity.

Contact: Thungbeni Yanthan

Quote job ref: JN-082024-6513868

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • Verbal Communication Skills
  • Collaboration
  • Team Leadership

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