Offer summary
Qualifications:
Two to three years of customer service experience, Strong verbal and written English skills, Excellent interpersonal communication skills, Strong analytical and problem-solving skills, Ability to manage multiple tasks/projects.
Key responsabilities:
- Resolve operational problems using Consultative Account Management
- Assist with delinquency management and program implementations
- Identify quality issues in assigned portfolios
- Provide training and maintain service satisfaction
- Coordinate with internal teams for service delivery