Offer summary
Qualifications:
High school diploma or GED required, One year customer service experience preferred, Knowledgeable in disability plan eligibility, PC literate, including Microsoft Office software, Excellent oral and written communication skills.
Key responsabilities:
- Handle inbound calls for claims process
- Act as customer liaison for claim issues
- Educate customers on documentation and timelines
- Assign new claims to appropriate handlers
- Participate in maintaining service quality culture