Business Program Management

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 7,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their Digital and AI transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves.

Role Purpose

The Capacity and Resource Management Team which is part of ODE (Operations and Delivery Excellence) org, has a mandate to partner with Area and Crop Delivery Leadership to achieve Operational Excellence. As a part of this endeavor we have an opening for a seasoned Planning & Insights leader to partner with the said stakeholders.

Responsibilities

• Deliver robust annual/ quarterly demand and capacity plans in partnership with Area Delivery Leaders and Corp stakeholders, based on sales signals, backlog, productivity and financial levers.
• Collaborate with diverse stakeholders such as Finance, Sales, Area/Regional Delivery Leaders, and act as a Trusted Advisor.
• Proactively monitor business health by identifying potential risks/ gaps, to trigger timely course corrections based on root cause analyses and synthesis of information across all the levers.
• Provide forward looking business visibility based on advanced statistical analytics, predictive models and deep insights (Scenario modelling, Trend Analysis, Correlations/ Knowledge Discovery, Machine Learning, Statistical Forecasting, Early Warning System etc.).
• Ability to handle large, complex and disparate data sets; build models ground up, interpret & orchestrate the story behind the numbers, and syndicate the output with broader set of stakeholders.
• Provide analytics and insights to the business leaders to have consequential business review rhythms (QBR/ MBR) by closely monitoring the Key Performance Indicators, Critical Success Factors, Scorecard Metric, Cost and Productivity levers, Sales Motion, Leading/ Lagging Indicators, Red Pockets, Root Cause Analyses, Recovery Plans, Investments/ ROIs.
  
  

Key Success Criteria And Competencies Required

• Future orientation balanced with current state through strategic and systems thinking and a growth mindset
• Influencing stakeholders to achieve impact through collaboration, presence and strong communication skills
• Judgment – Scopes problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.
• Dealing with Ambiguity
• Change Management
• Analytical problem solving
  
  

Qualifications

Ideal candidates should have 15+ years of Planning, Analytics, Finance and Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization. The candidate need to be able to achieve results through influence across multiple organizations.

• Bachelor’s in business, finance, information technology, or related field, and/or equivalent experience
• Proven stakeholder management skills, especially in a cross organizational matrixed team
• A strong business aptitude coupled with an affinity or appreciation for technology and the advancement of technology in thriving organizations
• Ability to effectively prioritize and coordinate multiple work streams of activities
• Knowledge and understanding of the financial and operational functions of a delivery organization (i.e., budget, utilization, optimizing cost, escalation processes, invoicing, capacity management)
• Ability to develop strong, productive relationships with colleagues and management to meet targeted objectives
• An analytical mind set with the ability define metrics, reports, interpret results, and make recommendations on appropriate courses of action
• Excellent communication, collaboration, organizational, time management, presentation, and writing skills
• Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations
  
  

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.