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(fluent German) Technical Support Consultant (Bosnia, remotely)

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
None
Work from: 
Bosnia and Herzegovina

Offer summary

Qualifications:

Fluent German (C1) and English (B2), Knowledge of IPV4 protocol, Basic network knowledge, Basic Firewall knowledge, Personal laptop with at least 8Gb RAM.

Key responsabilities:

  • Provide exceptional technical support via calls and emails
  • Resolve L1 and L2 support inquiries
  • Perform technical configuration tasks
  • Conduct troubleshooting
  • Securely handle customers’ sensitive information
SupportYourApp logo
SupportYourApp Large https://linktr.ee/
1001 - 5000 Employees
About SupportYourApp
SupportYourApp is a Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • More than 14+ years of experience • Over 1200 professionals on a team from all over the world • Over 60 operational languages • PCI/DSS L1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • Reception desk services • System setup and Integration • Back-office services (data entry, content moderation & enrichment) • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.
See more SupportYourApp offers

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes 💛

What You Will Do:

  • Providing exceptional technical support via calls and emails
  • Resolving L1 and L2 support inquiries
  • Performing technical configuration tasks
  • Conducting troubleshooting
  • Securely work with customers’ sensitive information

What you need to succeed in this role:

  • Fluent German (at least C1, written and verbal) and English (B2)
  • Knowledge of IPV4 protocol
  • Basic network knowledge
  • Basic Firewall knowledge
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Technical background
  • Experience with CRM systems
  • Degree in computer science or information technology

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 4 AM–12 PM, Brazil time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Required profile

Experience

Level of experience: None
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportFirewallComputer ScienceNetwork TheoryIPv4Technical EngineeringMicrosoft Dynamics CRMSystem Configuration

Other Skills

  • Information Technology
  • Troubleshooting (Problem Solving)
  • Customer Service
  • Verbal Communication Skills
Are you interested?

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