Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager of Network Systems Operations collaborates with facility operations management, engineering, and the Macy’s Technology WMS Support team to provide comprehensive technology support, including trouble resolution and special projects. Emphasis is placed on proactive measures to enhance throughput. This position reports to the Macy's Supply Chain Network Systems Team.
What You Will Do
- Oversee all warehouse management systems (WMS), including Pyramid (WCS) and Beumer.
- Serve as the initial point of contact to investigate and troubleshoot WMS issues at Customer Fulfillment Centers.
- Act as the initial contact for all third-party CFC systems, including Pyramid, Beumer, Auto Boxer, and Auto Bagger.
- Research, troubleshoot, and determine the root cause of system failures impacting operations, including escalating to appropriate parties.
- Communicate incident ticket resolutions and root causes to the facilities.
- Partner with the Local Operations team to conduct daily health checks for system performance and follow up on issues.
- Prioritize work requests submitted via Service Now tickets.
- Participate in the configuration, testing/validation, and implementation of WMS releases at Macy’s.
- Coordinate and execute disaster recovery planning and testing.
- Develop training documents and resources for facility system users.
- Regularly communicate with the Facility Operations team on daily productivity by function to ensure the system is optimized to support throughput.
- Assist in training business partners and facility counterparts on implemented systems and process changes.
- Create and distribute ad hoc queries (SQL) as required for Operations and senior leadership.
- Assist in the development of requirements for reports.
- Manage schedules and expectations for multiple facilities related to all WMS changes or enhancements and provide regular status updates.
- Document and enforce Standard Operating Procedures and best practices; keep training manuals and related documentation updated and available for local use.
- Collaborate with Human Resources and the Asset Protection team to create job roles with the appropriate level of systems access and controls, including managing ongoing adjustments and documentation.
- Conduct quarterly systems access audits and report results back to the Central WMS System Owner.
- Support Macy’s supply chain objectives and business strategies, collaborating with various business partners and Macy’s Tech to define and implement solutions that meet those objectives.
- Demonstrate regular, dependable attendance and punctuality.
- Fulfill other operational responsibilities as detailed by central leadership.
Skills You Will Need
Leadership and Team Development: Proven ability to lead and develop teams effectively.
Communication: Practice open and continuous communication, ensuring others are informed and presenting information clearly and concisely.
Strategic Planning and Execution: Ability to effectively plan and execute strategies to support warehouse management systems.
Problem Solving: Capability to solve problems directly and recognize issues promptly.
Experience with Warehousing Systems: Previous experience supporting warehousing systems and understanding of associated business processes.
Manhattan Associates WMS: Experience with Manhattan Associates Warehouse Management Open Systems application is preferred.
Material Handling Systems: Familiarity with material handling and warehousing control systems, including inbound/outbound carton sorters and unit sorters.
Business Intelligence Tools: Experience in developing business intelligence tools and reports using Microsoft SQL and SSRS.
Conveyor and Sortation Systems: Experience with conveyor and tilt tray sortation systems, along with barcode scanning applications.
Technical Proficiency: Basic proficiency in Microsoft Excel and Microsoft Project, with AutoCAD skills being a plus.
Sense of Urgency: Ability to prioritize tasks and respond promptly to urgent situations.
Analytical Skills: Proficient analytical troubleshooting skills and attention to detail.
Independent Work: Ability to work independently with minimal supervision and make sound decisions.
Contractor Management: Experience in providing direction to contractors and leading them effectively.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 2 years of experience in direct to consumer (D2C) or retail distribution environments.
- This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs, including rotating on-call support.
- Able to travel up to 50%.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
SUPPLY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
