Director or VP, Client Services

Zaelab is seeking an experienced VP or director-level leader to lead Client Services. This individual has a strong background in account management and the tech services industry. The ideal candidate will have 8-10 years of experience in account management, client services, or business development, with a proven track record of expanding client accounts and driving revenue growth. Experience in selling complex enterprise deals ranging from $3-10 MM is essential. The right person will be a strong strategist and executive partner to our clients, helping them drive transformation within their business.

Your Responsibilities

• Client Relationship Management:
• Develop and maintain strong relationships with existing clients to understand their needs and identify opportunities for growth.
• Act as the primary point of contact for high-value clients.
• Drive Revenue with Cross-Selling and Up-Selling:
• Identify and execute strategies to cross-sell and upsell services to existing clients, maximizing revenue potential.
• Collaborate with service teams to tailor offerings to client needs and present compelling value propositions.
• Strategic Planning:
• Develop and implement account expansion strategies aligned with the company’s growth objectives.
• Analyze market trends and client feedback to identify new business opportunities.
• Performance Monitoring:
• Monitor and analyze client performance metrics to ensure client satisfaction and retention.
• Regularly review and assess the effectiveness of expansion strategies, making adjustments as needed to achieve targets.
• Cross-Functional Leadership:
• Foster a collaborative and client-focused team culture that prioritizes customer satisfaction and growth.

Requirements

• Minimum of 8-10 years in account management, client services, or business development within the tech services industry.
• Proven track record of successfully expanding client accounts and driving revenue growth.
• Familiar selling complex enterprise deals in the $3-10 MM range.
• Strong negotiation and communication skills, with the ability to build relationships at all organizational levels.
• Analytical mindset with the ability to assess data and derive actionable insights to inform strategy.
• Leadership:
• Experience in leading and developing high-performing teams focused on client success and account growth.
• Industry Knowledge:
• Industry experience within Manufacturing, Healthcare, and High Tech organizations.
• In-depth understanding of the B2B Commerce, CPQ services industry, market trends, and competitive landscape.

Benefits

• Competitive compensation depending on experience and skills
• Unlimited, paid time off and vacation
• Budget for certifications and IT conferences
• Friendly team to work with around the world
• Be a team player in an agile software development environment focused on collaboration and continuous integration
• Health Insurance
• 401K

*You must be authorized to work in the U.S. on a full-time basis. No sponsorship is available for this position or work transfers.