Offer summary
Qualifications:
Bachelor’s Degree in English, marketing, business, journalism, communications or similar, 1+ year experience in a customer service-related profession, Computer navigation and typing proficiency, Strong reading comprehension and written communication skills.
Key responsabilities:
- Handle customer inquiries on various social media platforms such as Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing complex assistance
- Proactively identify sales leads and educate customers on product functionality and services
- Document customer interactions accurately
- Participate in training to maintain technical knowledge and skills