Technical Account Manager

The Technical Account Manager is the go-to guide for building lasting, trusted partnerships with our clients.

Your mission? Be their champion within C3, dive deep into their technical and business needs, and craft smart tech strategies that boost efficiency and keep operations running smoothly. You'll also introduce exciting new solutions to help them get the most out of their investment. On top of that, you'll always be showing off the value of C3’s services, spotting and squashing risks, and making sure both the contracts and relationships thrive for the long haul!

What You'll Do

• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, and business critical infrastructure
• Own the customer relationship, field technical escalations, and serve as client's trusted advisor and advocate
• Engage with clients to ensure shared understanding of the value derived from C3’s service offerings
• Possess a deep understanding of C3’s Product Catalog and educate clients where applicable
• Create Account Plans for each customer, which include budget forecasting and financial cost analysis reports and documentation
• Coordinate with internal C3 teams for scope of work creation, assist with project and services implementation, participate in project meetings/calls as well as in the onboarding of new customers
• Develop a strategy to meet the profitability targets of customer contracts put forth by C3
• Maintain technical competence by attending and participating in trainings, webinars, and certification courses
• Convert legacy and non-standard client contracts to C3 platform service offerings
• Provide technology guidance and near-term strategic direction for client accounts

What You'll Bring

• At least three years of experience in a similar customer service, technical advisory, or IT Director/Manager oriented role
• Degree preferred but not required
• Strong leadership skills; must function as our clients’ trusted advisor
• Demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
• Exceptional interpersonal skills and ability to build relationships with senior-level executives as well as negotiate with and influence both internal and external decision makers
• Professional experience in relationship management, conflict resolution, and negotiation skills
• Excellent written and oral communication skills, including client-facing presentation skills

What You'll Get

• To be a part of one of the fastest-growing companies in America, and a talented team to back you up.
• An awesome culture, backed up by winning several Best Places to Work awards.
• Remote work opportunities
• Medical, Dental, Vision Insurance
• Four Weeks of Paid Time Off (vacation & sick leave)
• Four weeks of Paid Maternity and Paternity leave
• Two days of Paid Volunteer Time
• 401(k) with 4% Company Match
• Company Bonus Structure
• Tuition Reimbursement
• Employer-sponsored Disability & Life Insurance
• Professional Development

This a remote position with minimal travel.

C3's Core Values:

• Team Human: Respecting all humans is a critical part of who we are at C3. We practice integrity in all interactions, we empathize with others, we create a supportive work environment, and we support the communities in which we live and operate.
• Security First: At the cornerstone of our business, we prioritize security above convenience, cost or efficiency. A “security-first” approach means we practice what we preach and we lead by example for our clients.
• Be an Advocate: We are passionate in our advocacy for our customer’s success and a path to the best solution for their business. We embrace feedback, put ourselves in your shoes and advocate for your interests as our own.
• Embrace Change: It's a practical necessity in an industry that never stands still. As a new entity born from the merger of two top-ranked CMMC-focused IT services companies, we're keenly aware that our success hinges on our ability to adapt - whether that means integrating new platforms, refining processes, or keeping pace with changing guidelines.
• Resilience: Our ability to withstand adversity and accomplish objectives while maintaining professionalism and discipline is critical to successful crisis management and risk avoidance.