Who are we?
Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.
What we offer you
- Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
- Flexible scheduling
- 401k Matching
- Generous Paid Time Off and Holidays
- PCNA Cares Share Fund – donating to teammates in times of need
Why you will make it your career
- We invest heavily in modernization, operating more efficiently with cutting edge digital technology
- We value our employee’s contributions in a collaborative and inclusive work environment
- Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
- As the industry leader for environmental responsibility, sustainability is the key to every decision we make
Our Values
Delight Customers: Treat our customers the way you’d like to be treated.
Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
Think Team: Work together to get the job done. Be inclusive and collaborative.
Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.
Our Businesses
Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!
The Position
The PCNA Manager, SMB Sales will lead and manage a team of Inside Sales Representatives to achieve sales targets, revenue growth goals and KPIs through development of strong customer relationships to grow existing business and reactivate dormant accounts. Customers are primarily from our medium customer segment but may also have a select number of accounts that are considered large or small.
Key Responsibilities:
- Support the PCNA Service Spirit and PCNA Culture with every action taken every day with both internal and external customers.
- Oversee a team of Inside Sales Representatives that are accountable for growing their business within designated territory assignments. They are responsible for all prospecting, business development and pre-sales.
- Drive attainment of daily, weekly and monthly goals including outbound calls, appointments and sales quotas.
- Collaborate with other functional departments to ensure a successful order process for customers
- Coach and develop sales team members on sales strategies, customer engagement, KPI achievement, reporting and analysis.
- Recruit hire and onboard new resources as needed.
- Ensure daily use of Salesforce to log large quotes/orders and other customer specific details to make visible to all and to help aid in PCNA Inside Account Manager follow up activities to drive quote and order closure.
- Ensure daily use of Five9 for receiving and making phone calls for capturing email interactions and associated KPIs are measured such as (but not limited to) interaction Volume, Availability.
- Responsible for building, managing and maintaining successful working relationships with all areas needed to support their assigned account base including but not limited to the Sales organization, Large Order Desk, customer support teams such as Order Processing/Art, Customer Service and Retention, Production, Marketing, IT, and Finance (Credit) across both Leeds (HG & TPL) and Bullet business units.
- Delivers a consistent level of service on every call while upholding PCNA’s expectations as it relates to accuracy, customer satisfaction, and problem resolution.
- Maintains expertise in both Canadian and other International areas of the business.
- Performs all other duties as assigned.
Skills and Knowledge:
- Strong communication skills both written and verbal
- Strong computer skills
- Ability to manage projects
- Ability to manage and motivate a team
- Ability to build and foster relationships with both external customers and internal support teams
- Proficient in Microsoft applications including but not limited to Outlook, Word, Excel, and PowerPoint
- Use of Video conferencing for both customer meetings and internal meetings as required (on camera is expected)
- Above Average typing skills
- Salesforce knowledge a plus
- Ability to multi-task and prioritize daily tasks for completion
- Portrays professionalism, flexibility, and accuracy in every action and/or decision
Minimum Qualifications:
- 1-3 years of Supervisory or Manager experience preferred.
- Associate or Bachelor’s degree preferred
- Minimum of 3 years Sales or Service experience.
Together We Inspire Pride
We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.
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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.
