- The location for this position is Remote West Coast***
What will I be doing?
This is your chance to be part of our Hotel Operations team that oversees the daily functions of our North America-managed hotel portfolio! As the Area Vice President of Operations, you will support the team in ensuring our guests receive an exceptional hospitality experience and that we remain a leader in our industry. Reporting to the SVP Hotel Operations US & Canada, you will be responsible for a remit of Full-service managed hotels. In this role, you will drive the financial and operational performance, ensure the guest service and product meet our brand and operational standards, coach our General Managers and Executive Committees, and reinforce our culture to deliver a compelling Team Member experience.
Your Responsibilities Will Also Include
- Provide solutions that enable superior hotel performance, taking into consideration the delivery of service, Guest satisfaction, creative Food and Beverage concepts and offerings, and best practices in Hotel Operations.
- Collaborate with internal Operations leaders and Hilton departments (e.g., Hilton Management Services, Design and Construction, Supply Management, Food and Beverage, Engineering, Brands, Human Resources, etc.).
- Act as a 'relationship bridge' between hotel owners and management companies and Hilton Operations.
- Be the primary contact for existing and potential future Full Service projects.
- Conduct pre-opening consultations and site visits.
- Assist with pre-opening milestones and communication to owners and Operations leaders.
- Engage with Operations Leadership on ad-hoc projects, training, and performance support.
- Partner with General Managers to identify operational opportunities and facilitate consultations with internal teams to drive performance.
- Provide coaching and training to Hotel General Managers and their teams.
- Ensure top-level talent is in place within the organization and develop current talent to achieve strategic goals and performance.
How You Will Collaborate With Others
- Manage effective partnerships with connected functions, Brand Performance Support, Revenue Management, Quality Assurance, Human Resources, eCommerce, and other internal constituents and departments.
- Participate in various management company and ownership group meetings and events.
- Develop solid working relationships with your General Managers, regional colleagues, and Operations team to drive overall business results for the region.
What are we looking for?
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Eight (8) years of experience as a General Manager in Hospitality or comparable experience.
- Five (5) years of experience in driving financial and operational performance, and in-depth knowledge of financial analysis, business planning, and owner relations.
- Five (5) years of demonstrated experience in leading, motivating, and inspiring teams to achieve or exceed business goals.
- Travel up to 70%.
It would be useful in this position for you to demonstrate the following capabilities and distinctions:
- Multi-unit oversight or above-property experience.
- Familiarity with California Labor Law.
What is it like working for Hilton?
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program (“Wellthy”), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $250,000-$350,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Operations Bonus Plan and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.
Work Locations
Hilton - Global Headquarters - McLean
Schedule
Full-time
Brand
Hilton Corporate
Shift
Day Job
Job Level
Head of Department
Job
Guest Services, Operations, and Front Office
