Senior Technical Engineer L3 (AU MSP, Home-based)

Schedule: Monday – Friday (9:00 AM-6:00 PM AEST) 

What are we looking for? 

Skills Required:

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field 
• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organization. 
• Minimum of 3+ years of experience as level 3 as an MSP/Technical Engineer in a global environment. 
• Skills/Tools/Technologies needed: experience in end user support, Windows Server, Azure and O365. In depth exposure across technical infrastructure from desktop to server, LAN, WAN, WLAN, firewalls, mail servers, databases, etc. Azure, Hyper-V, VMWare, and Citrix. Ticketing systems, customer service principles, Project delivery experience, remote desktop applications and help desk software. 
• Experience with cybersecurity products/principles and penetration testing are highly preferred. 

Nice to Have: 

• Industry experiences working within AU Managed Services Provider Company 
• ITIL, Microsoft, Cybersecurity Certifications are desirable. 

What will you do? 

• End to end project delivery to deploy solutions to customers in the SMB market 
• Working with highly experienced solutions experts to maintain best practice environments 
• Supporting a combination of servers, desktops and applications within Microsoft Azure, on-premises, and M365 environments 
• Delivering the support of Azure, Hyper-V, VMWare, and Citrix infrastructure 
• Performing a wide variety of support across many technologies, primarily in the Microsoft ecosystem 
• Maintain our expanding Cybersecurity program. 
• Research and implement fixes for new issues that are outside of the skill level of the Level 1 and 2 tech’s. 
• Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Centre, email, file shares, and other infrastructure issues 
• Microsoft Office 365, Global Spam Filtering, Managed AV, Managed Backup, and many other cloud solutions. 
• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME 
• Assist helpdesk manager with any technical requests and escalations 

 Join the awesome team and enjoy these benefits & perks: 

• Home-based
• Medical, Dental Coverage and Life insurance  
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
• Competitive salary package and annual appraisal 
• Financial Assistance Program 
• Mandatory Government Benefits and 13th Month Pay 
• Regular Company Events, Work Life Balance, and Career growth opportunities 

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client is the leading managed IT Managed Services Provider (MSP) headquartered in Sydney, they pride themelves on delivering exceptional customer satisfaction to small and medium-sized businesses. Their world class infrastructure enables them to provide you with end- to-end capabilities across hybrid infrastructure, hosting, cloud, networking, hardware & software procurement, unified communications and cybersecurity.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.