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Intern - Application Support

Remote:

Full Remote

Contract:

Freelance

Experience:

Entry-level / graduate

Work from:

Poland

Offer summary

Qualifications:

Strong interpersonal skills, Technical aptitude in software applications, Detail-oriented for documentation, Excellent written and verbal communication in Polish and English.

Key responsabilities:

Create User Documentation and FAQs
Onboard new users and facilitate account setup
Organize training sessions and user workshops
Provide first-line support and collect user feedback
Collaborate with cross-functional teams and maintain knowledge base

STX Next Information Technology & Services SME https://www.stxnext.com/

501 - 1000 Employees

See more STX Next offers

Job description

Your missions

Hi there!

We are STX Next, a global IT consulting company specializing in customer-focused software services. Join a group of 500 professionals dedicated to helping customers build outstanding products. Leveraging the latest advancements in the field, and a passion for innovation, we're shaping the future of technology one project at a time.

Are you the NEXT one?

Type of contract A Civil contract (UZ) for your flexibility and competitive compensation package Location A remote work model encouraging work-life balance.

Salary

30 zł/h

Responsibilities

creating User Documentation: Draft clear, comprehensive guides and FAQ sections that empower users to understand software applications and resolve common issues independently;
onboarding New Users: Facilitate a smooth integration process for new users by setting up accounts, providing access to necessary tools, and guiding them through initial setup and navigation of the application;
conducting Training Sessions: Organise and lead regular educational workshops and webinars to train users on new features, best practices, and advanced functionalities of our software solutions;
providing First-Line Support: Act as the initial point of contact for user inquiries, troubleshooting technical issues, and escalating complex problems to relevant technical teams;
collecting User Feedback: Conduct surveys and gather feedback to understand user satisfaction, usability concerns, and feature requests to inform future product developments;
maintaining Knowledge Base: Keep an up-to-date internal knowledge base for team reference, ensuring all troubleshooting methods, FAQs, and process changes are well documented;
collaborating with Cross-functional Teams: Partner with development, product management, and QA teams to provide insights into user experiences, advocate for user needs, and align on product enhancements;
managing Communication Channels: Maintain and monitor various communication channels to ensure users can easily reach support.

Requirements

We are looking for colleagues who:

are Empathetic Communicators: Possess strong interpersonal skills with the ability to empathize with users, understand their challenges, and communicate complex solutions in a user-friendly manner;
have Technical Aptitude: Demonstrate a strong understanding of software applications, troubleshooting techniques, and the ability to quickly learn new technologies;
are Detail-Oriented: Show attention to detail when creating documentation, addressing user issues, and following support processes;
thrive in Team Environments: Enjoy working collaboratively with various teams but also have the self-motivation to work independently when needed;
are Proactive Problem-Solvers: Take initiative to identify, escalate, and resolve issues before they become critical problems for users;
have a Customer-Centric Mindset: Always put the user first, striving to provide exceptional service that exceeds expectations;
possess Strong Organizational Skills: Are able to manage and prioritize a diverse workload, handling multiple tasks effectively in a fast-paced environment;
are Passionate about Education: Have a keen interest in teaching, guiding others, and developing educational materials that simplify complex topics;
exhibit Analytical Thinking: Able to analyze support metrics and user feedback to drive decisions and improve user satisfaction;
have Excellent Written and Verbal Communication Skills in Polish and English: Can convey technical information clearly and accurately to both technical and non-technical audiences.

Benefits

Work-life Balance

We are open to discussing individual needs. Set up working hours and limited remote work scheduled with your team and manager, in a way that works for both sides.

Reimbursed private medical care (Medicover) and Multisport

We care about the health and well-being of our colleagues. Choose a sports card and dedicated medical care for yourself and your relatives.

Leader’s support

Work with true enthusiasts and professionals who will support you along the way. You can count on leaders and experts who are willing to share their knowledge so that you too can join their ranks someday.

Technology focus

Python and JavaScript are not our only strengths, we are also very good at React Native, IoT, Machine Learning, .Net, DevOps and Blockchain.

Growth review

Junior, Regular or Senior? Every year we have a chance to discuss acquired skills and prepare a development plan for upcoming months.

Events

Attend exciting internal webinars, celebrate special days with us, and join us at conferences and meetups as a listener or speaker!

Workation

Team trips where you have a chance as a team not only to work together, but also integrate f2f.